Windows 10: Issues with Audio drivers on PC

Discus and support Issues with Audio drivers on PC in Windows 10 Drivers and Hardware to solve the problem; Ok, so the other night, my PC worked just fine, I came home last night turned it on and it doesnt have any output or input for audio. I check device... Discussion in 'Windows 10 Drivers and Hardware' started by MadDoctor669, Jan 20, 2020.

  1. Issues with Audio drivers on PC

    Ok, so the other night, my PC worked just fine, I came home last night turned it on and it doesnt have any output or input for audio.

    I check device manager and see that it says that my Realtek is unplugged. I found this under, desktop-sound, video and game controllers

    so i then tried to update the drivers, no luck, then I checked windows for updates, no luck. so I uninstalled Realtek and went to my Motherboards website to get the drivers off of them, and i did install them but it still says that there is noting connected. I tested my headset with my phone, they are 3.5mm jacks and they work just fine. I have also tried to roll back windows 10 updates to see if that would fix it, but its the same issue. when I look at device manager I see that 1 of the 2 High Definition Audio Controller have a yellow error on them, I have tried uninstalling them both and they just come right back even when i disable the internet and restart my computer. I have also gone into safe mode with networking to try and fix this but its the same issue. The troubleshooting option under settings in sounds, doesnt work, it doesnt see the ports as being there.

    I have a ASRock H310M-HDV motherboard, running windows 10 home 64 bit

    ***Original title: High Definition Audio Controller Error***

    MadDoctor669, Jan 20, 2020

  2. Dolby Audio driver

    Hi Joseph,

    Thank you for posting in Microsoft Community and being a part of Windows 10.

    Do let us know the following to assist you better with this issue:

    • What is the complete error message of this issue?
    • When are you facing this issue with the drivers?
    • Have you installed all the latest drivers from the manufacturer's website for current operating system?

    I suggest you to uninstall the existing Audio drivers, download the latest drivers for your device and check if it helps.

    Step 1: Uninstall the Audio driver.


    • Press Windows + X keys from the keyboard, click on Device Manager.
    • Expand Audio inputs and outputs, right click on the driver and click on

    Step 2: I suggest you to manually install the latest audio drivers and check.

    Download the latest drivers from: Lenovo Support for g500

    Select the driver and operating system to download.

    Refer to the article by Andre Da Costa to install the latest driver:

    How to: Install and Update drivers in Windows 10

    Hope it helps. Get back to us with the required information and updated status of this issue for further assistance.
    Deepika Gowda, Jan 20, 2020
  3. Windows 10 Audio Driver Issues


    Thank you for your reply.

    I suggest you to download "High Definition Audio Device" driver of Windows 7 Ultimate from the manufacturer’s website and run Windows 7 Ultimate "High Definition Audio Device" driver in compatibility mode for your Windows 10 PC.

    Refer the steps:

    • Download the Drive from the manufacture’s website, Right click on the setup file and select Properties.

    • Click the compatibility tab, tick the box next to Run this program in compatibility mode for and select Windows.

    Please get back to us if you have any further queries, feel free to post. We are here to assist you.
    Guru Kiran G, Jan 20, 2020
  4. Arun B J Win User

    Issues with Audio drivers on PC

    Windows 10 audio driver issue

    Hi Hani,

    Thank you for posting your query in Microsoft Community.

    I understand your concern and will assist you to resolve this issue.

    I suggest you to follow the methods and check if it helps.

    Method 1: Perform playing audio Troubleshoot.

    Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

    Refer these steps:

    • Press Windows key +X, select Control panel

    • Change the view by option on the top right to Large icons

    • Click on troubleshooting and click on the view all option on the left panel
    • Run the playing Audio troubleshooter

    Method 2: Updating the Audio drivers.

    Try updating the Audio drivers from the manufacturer's website and check if the issue persists.

    Follow the steps to update the audio drivers:

    1. Press Windows key + X key and click Device Manager.

    2. Expand the Sound, Video and game controllers.

    3. Right-click on the Sound card and click on Update driver software.

    4. Restart the computer and check.

    Refer the link below and check if it helps.

    No sound in Windows.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help
    Arun B J, Jan 20, 2020

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