Windows 10: Issues with bluetooth and cumulative updates

Hello,


I've been having issues with Bluetooth and cumulative updates since July. I mention both because I believe this is related but this is only my opinion. I'm running Windows 10 Home. My desktop is an HP Pavilion 500-319na.


1) Bluetooth: basically some of my devices work and since July some don't. I've got several audio speakers and one of them just won't work (and also a mouse). It shows in the list of devices as paired but when I want to connect it just says "It didn't work". In the device manager, it appears in Other peripherals and strangely I can't uninstall. Also, it did blue screen a couple of times when trying to pair for example (bthport.sys IRQ something).


2) Updates: basically since July the cumulative updates won't work. It installs then restarts and say that something didn't work and revert back. Error code 0x80070002. Showing now for both the July and August updates.


I'm running out of ideas of what I can do (tried latest driver updates etc). Your help much appreciated.


Thanks & regards,

JJ.

:)

 

Bluetooth audio syncing issue

Hi,

There are a lot of factors that can cause the issue about your Bluetooth such as incompatible drivers, hardware issues, and more. We suggest that you go to this

link which lists all troubleshooting steps for Bluetooth issues.

Regarding your question about locking Windows Anniversary update, it is possible to postpone an update but it cannot be stopped.

Update us on the status of the issue.

Regards.

 

Bluetooth Headphone Connection Issues

Hi,

I would suggest to perform some basic troubleshooting steps by following the article to find out the reason and to update the Bluetooth driver.

Check the Status of the Bluetooth in Device Manager and update it:

• Search Device Manager using Cortana.
• Right click Bluetooth drivers and select the Update driver software.

Check also if the Bluetooth service on your laptop is enabled by following this steps:

• Press Windows key + R and type service.msc
• Search for Bluetooth Support Service.
• Right click on the Service and click on Enable.

Let us know how it goes.

 

Bluetooth issues in windows 10

Hi Archie,

Please answer these questions below to better assist you with the issue you are experiencing with your Bluetooth connection:

• What is the make and model of your device?
• When did the issue start to happen?
• Any further troubleshooting steps you've done aside from updating the drivers?

For now, we suggest following this article on how to fix Bluetooth problems in Windows 10.

We look forward to your update.