Windows 10: Issues with Cellular Network Connection after 1903 update

Discus and support Issues with Cellular Network Connection after 1903 update in Windows 10 Network and Sharing to solve the problem; After updating to Windows 10 64bit 1903 we are seeing that all of your computer with Cellular modems have the Cellular radio showing in the network... Discussion in 'Windows 10 Network and Sharing' started by Jeff Hlava, Sep 17, 2019.

  1. Issues with Cellular Network Connection after 1903 update


    After updating to Windows 10 64bit 1903 we are seeing that all of your computer with Cellular modems have the Cellular radio showing in the network tray as "Turned Off", strangely it is connected and working as i can get on the internet. However this causes an issue with some programs as they see that the network is "Turned Off" and they error out saying there is no network connection.


    I am unable to just click the button in the system tray to turn on the Cellular, in order to get the Cellular radio to show as connected, i must turn on Airplane Mode and then turn Airplane Mode off and then the Cellular will Turn On and show as Connected.


    I am seeing this on every single computer that we have with a cellular connection. I am wondering if there is a fix for it either in an update or a registry change that can be made.


    Any ideas?

    :)
     
    Jeff Hlava, Sep 17, 2019
    #1
  2. Eric Ber Win User

    Cellular/SIM connection not available/disappearing

    Hi,

    A faulty cellular adapter is one of the possible reasons why the cellular connection is disappearing from the laptop. A disabled adapter in the Network Connections Settings can also be the cause of this issue. We suggest you to enable the cellular connection
    in the Network Connections settings. You can follow the steps below:

    • Press the Windows key.
    • Type View Network Connections.
    • Press the Enter key.
    • Right-click on the cellular adapter and click Enable.

    Should you need further assistance, don't hesitate to get back to us.
     
    Eric Ber, Sep 17, 2019
    #2
  3. Windows Update loss of cellular network connection

    Hi Andre,

    When you update your PC, all drivers should be updated as well.

    To resolve issues in missing cellular network adapter, we recommend that you update your network drivers. Here are the steps:

    • Press Windows key + X.
    • Choose Device Manager.
    • Right-click on the network driver and select Update.

    Get back to us with the result.
     
    Ronalene Mat, Sep 17, 2019
    #3
  4. Riel Alc Win User

    Issues with Cellular Network Connection after 1903 update

    Cellular/SIM connection not available/disappearing

    Hello Eric,

    This problem has appeared again and I tried this but the cellular adapter was already enabled. The system still indicated there was no connection. This is the third Verizon SIM card we've sent to this user and I confirmed the card is active and there's nothing
    wrong with our Verizon account. Also, it was working for a while the other day and then recently stopped again. It appears as if the laptop randomly stops detecting the card. This has happened to at least two other users over the past month as well. But for
    this one user in particular, it seems to be an ongoing problem.

    Hi,

    Just to check, are you still having issues with your cellular/sim connection?

    We're looking forward to your reply.

    Hello,

    Yes. The cellular adapter seems to disappear often.

    Thank you for your reply.

    Given that the network connection settings is properly configured and there's no problem with your internet service provider, it seems that the network adapter itself is having an issue. In this case, we suggest contacting the device manufacturer for a hardware
    checking.

    Please post back if you have any Windows concerns for further assistance.
     
    Riel Alc, Sep 17, 2019
    #4
Thema:

Issues with Cellular Network Connection after 1903 update

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