Windows 10: Issues with connecting Bose QC 35 2 with Windows 10

Dears,


Windows 10 doesn't connect to Bose QC 35 (2). Tried every possibly troubleshooting step available out there but of no help. I am using a Dell XPS 13 (2018 model) running on Windows 10.

• Bluetooth drivers updated
• Unpair and repaired Bluetooth device
• Uninstalled Bluetooth drivers and reinstalled
• Updated Windows 10 to the latest version

Any help would be of real help, please.


Thanks in advance!

:)

 

Wireless Bose QC 35 II headphones (not connecting)

Hi everyone,

I have been trying to connect my Bose QC 35 II headphones to my personal laptop (Windows 10), it's not showing my device at all although my Bluetooth is turned on & even after it showed my device on a couple of occasions and tried to connect, system came
back and showed me an error to make sure your headphones are not disconnected and yes they were in the pairing mode.

Problem is now that I can't even see my device on the list and it has just disappeared. I did everything I could from looking at solutions from the Bose's forum page to clearing my headset Bluetooth history to even allowing my laptop to access other Bluetooth
devices by checking the box, but nothing has worked out and it is frustrating the heck outta me right now.

If you know anything besides what I have mentioned above, your help would be much appreciated!

Thanks.

 

Windows 10, Bose QC 35, Hands Free Bluetooth interrupted by headphones

Hi,

Thanks for your reply. To answer your questions:

• It's not really a specific application, but mostly Outlook, or any application that generates a notification in Windows. I could silence outlook for notifications but I don't think this is a feasible long term solution.
• The Bose Quiet Comfort 35 headphones are configured for both Hands Free calling via VOIP and Headphones (audio sink?) profiles. So the situation is that I am on a VOIP call using my Bose Quiet Comfort 35 and an email comes in or any notification for that
  matter, then my Bose Quiet Comfort 35 block the VIOP call for a number of seconds and I can't hear the caller and they probably can't hear me. I tried to mute the headphones via the sound controls in windows, and when I do that, I don't hear the notification
  sound, but I still get blocked from my call due to the notification itself.

I got a response in this thread over at the Bose Community: Re: Windows 10, Bose QC 35, Hands Free Bluetooth i... - Bose Community

Seems promising as it silences the entire windows notifications system, but I will need to try it.

Dave

 

Windows 10, Bose QC 35, Hands Free Bluetooth interrupted by headphones

It seems to be related to the combination of the Bose QC 35 and Skype for Business. This application is not recognized as a voice communication application in Windows, therefor Windows does not mute system sounds.

This in contrast to the native Skype (not business) application, this application is not interrupted when having a voice conversation in Windows.

It's also a Bose QC35 issue, because it should never give the media channel preference above the head-set channel. This also happens when I have connected the headset to both my Windows PC and my Android phone. Sounds from my Android phone are interrupting
my Skype for Business conversation in Windows. The Sony WH-1000XM2 does this well using Skype for Business in Windows.