Windows 10: Issues with logging in on the Microsoft Store

Discus and support Issues with logging in on the Microsoft Store in Microsoft Windows 10 Store to solve the problem; I keep trying to sign into my Microsoft account on the Microsoft Store but everytime I choose my account to log into it just cuts to a grey pop-up then... Discussion in 'Microsoft Windows 10 Store' started by That guy who cant figure, Feb 2, 2019.

  1. Issues with logging in on the Microsoft Store


    I keep trying to sign into my Microsoft account on the Microsoft Store but everytime I choose my account to log into it just cuts to a grey pop-up then says, "We encountered an error. Please try signing in again later." Along side this all of the apps I try to install constantly just say starting download.

    :)
     
    That guy who cant figure, Feb 2, 2019
    #1

  2. App Store sign in issue Windows 10

    Hi Russ,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    As you are facing issues with logging-in to the Windows Store with Microsoft account, do let us know if you have logged-in to your computer using Microsoft account?

    I suggest you to perform Windows Store reset and check if it helps.

    Steps to clear the Store cache:

    • Press the Windows + R keys on the keyboard.
    • Type wsreset.exe and press Enter.
    • Reboot the computer and then check the issues with the Windows Store.

    Hope it helps. Reply to the post with an updated status of this issue for further assistance.
     
    Deepika Gowda, Oct 10, 2019
    #2
  3. Issues with logging into Store and Mail with Microsoft account on Windows 10.

    Hi Ravi,



    I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



    This issue might occur if there is change computer is not connected to the network or there is change in app settings.



    To assist you better, please provided us the information below:

    • When you say that "while log in to Microsoft account in store or mail ", are you connected to the internet while trying to configure Microsoft account in Store and Mail? Are you referring to Windows 10 Mail app?
    • Are you logged into the Microsoft Account or Local Account?



    I suggest you to run the below Windows Store apps troubleshooter and check if it helps.

    http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps



    Please get back to us with an update on issue with logging into store and mail, we will be happy to help.



    Thank you.
     
    Nyima Yonten, Oct 10, 2019
    #3
  4. Issues with logging in on the Microsoft Store

    Issues with Microsoft Store.

    Hello,

    Thank you for writing to Microsoft Community Forums.

    In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

    1. Are you referring to a credit/debit card or a Microsoft gift card?
    2. Are you facing issue while adding a card or while making a payment through the card?
    3. What exactly happens when you try to use the card?
    4. Are you receiving any error messages?

    If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
    Troubleshoot problems when paying for something from Microsoft Store.

    For additional information, you may also refer the article on
    Microsoft Store help and check if that helps.

    We await your response.

    Regards,

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Oct 10, 2019
    #4
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Issues with logging in on the Microsoft Store

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