Windows 10: Issues with screen time limit on child account.

Hi,

We urgently need help to solve the following problem.


We as a parent cannot unblock the screen time limit on our sons laptop.


As soon as we unlock the laptop with our MS password the following message appears:

Time is up! This device is blocked because of your family settings for screen time.


Now we have the following options:

"my parent is here" or "send request"


If we use option one a window pops up saying."An error has occured. Since you are an admin on this device, you'll need to send a request for more screen time. When we click on this button to send the request a message pops up saying "Something went wrong. we are unable to send your request.Are you connected to the internet?


And then the laptop goes back to the screen where you need to enter your MS Password.


Steps we did so far:


Turned off screen time limits on family account

removed child from family account and added it back on

restarted all devices


We urgently need to resolve this as the laptop. Thank you







***Modified title from: URGENT!!! Screen time Block on child's device won't unlock***

:)

 

Child needs to see remaining screen time

Hello,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to extend screen time limit for your child account. I suggest you to refer the following article for more information on

time limits for child account.

Also refer the following article for troubleshooting steps to fix issues with

screen time limit.

Hope it helps.

Sandeep Kumar M

Microsoft Community - Moderator

 

time limits in family not working

Hi Barbara,

We would like to know more details about your concern about the Family Safety time limit that is not working so we can better assist you. Kindly answer the following:

• Does it happen only with particular child account?
• What troubleshooting steps have you done so far?

In the meantime, we would suggest that you refer to this
support link on how to set up screen time limits for your child.

We look forward to your response.

 

Time limits not enforced on child account

Hi,

It is possible that there is a problem with the connection of your child's account to your Family settings. To properly isolate this issue, we'd like to ask some questions:

• Any recent changes made on the computer prior to the issue?
• Have you tried removing the child account and add it again?
• Is your child using other computer or device aside from the one she's using?
• Have you tried removing the child's computer or device associated with her Microsoft account and then add it again?
  

In addition, you can check Stan Kozicki's post on this link
for further isolation.

We hope to hear from you soon.