Windows 10: It seems like there is a problem when I try to login on my account - I have tried to use...

It seems like there is a problem when I try to login on my account - I have tried to use chrome and Edge

:)

 

Login not accepted for my MS Account

Let me explain, again, what I have experienced:

• I use my MS account to unlock this computer. No problem doing that
• I attempted to use other apps requiring the MS login, like Outlook, or even this forum, and it would not accept the very same credentials I used to unlock the computer
• I used my wife's MS account to login to this forum so that I could seek help
• I have tried resetting my MS account twice, and that did not work either.

I would appreciate suggestions OTHER than wha I have already tried

 

Login problems

Hi Jerry,

Thank you for posting your query in Microsoft Community. We appreciate your interest in Windows 10.

I understand the inconvenience that you are unable to sign-in into Hotmail, Gmail and Skype accounts, we will help you to resolve this issue.

Please provide us with additional information to understand the issue and assist you better:

• Have you tried to login with different user accounts on the same computer?
• What is the error code/ error message that you receive while trying to login?

I suggest you to refer to the below article and see if it helps.

Outlook.com account help

Hope it helps.

kindly perform the troubleshooting steps and update us the status of this issue with required information, we will be happy to help you.

Thank you.

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.