Windows 10: It takes long for my camera to start in Windows Hello BRIO 4K Stream Edition driver1.3.43.0

I have an issue with Windows Hello because my camera is slowing down the initiating process. In other words, when my computer wakes up, it takes a while for a camera to start. The computer stops waiting for the camera and asks me to type in PIN. But I select Hello again and the camera starts working and everything is working okay

I use BRIO 4K Stream Edition driver1.3.43.0, PC with Intel 8th gen i5, Windows 10 Home

:)

 

Hello Face ID not working

I just got the Logitech Brio 4K Stream Edition working with the current Windows 10 Hello face sign-in.
Here the critical steps.

First, update the firmware to the latest version.
ftp://ftp.logitech.com/pub/techsupport/cameras/Webcams/LogiBrioStreamFWUpdate_1.3.14.exe

By the way this location is far too hard to find! The Logitech support website could definitely use a facelift...

If you happen to have the Brio Pro webcam, then respectively it is this update:
ftp://ftp.logitech.com/pub/techsupport/cameras/Webcams/BRIOFWUpdate_2.2.50.exe

There are only very slight differences between these two Brio webcams, but they use completely different firmware.

Second key point, make sure Device Manager is showing ALL the following entries.

1. Biometric devices
Windows Hello Face Software Device

In my case I had lost this device somewhere along the way. Fortunately these steps brought it back:

Press Windows key + R
Type: rstrui.exe
Hit Enter

This will start the system restore wizard. Choose a restore point more before the problem started.

2. Imaging devices
BRIO 4K Stream Edition

3. Sound, video and game controllers
Logi 4K Stream Edition

4. Universal Serial Bus controllers
BRIO 4K Stream Edition

The only Logitech software that I installed is the Camera Settings. Current versions appears to be 2.12.8. It is useful for adjusting the views and controls, but is not really needed for face ID to work.
Downloads - BRIO 4K Pro Webcam

Some folks have reported that the webcam must appear or must be moved to Cameras section, but apparently this is not necessary. I did not have to switch the driver to USB anywhere either.

If still seeing a problem, try the camera on another Windows 10 computer. That can save a lot of time, rather
than trying to fix a possibly seriously broken Win 10 installation.

Last point - is it all worth the trouble? Definitely ;-)

 

Logitech BRIO 4k Camera and WIN CREATORS Update

The Windows generic camera driver does get the Brio working correctly with Windows Hello, except (in my computer) for the first boot in the morning.

My Brio works with Windows Hello perfectly on reboots. But after the computer has been shut down for a while then started up Windows reports that "Windows could not turn on the camera." I then select other methods of login, re-select Windows Hello, and
then the camera turns on and logs in!

It seems this has to do either with the Brio needing time to initialize and Windows not waiting long enough, or that my USB 3.0 ports are not being initialized early enough in the boot process.

This was not a problem before the Creator's Update - I suspect Microsoft changed the sequence of scanning USB ports, maybe only starting up USB 2.0 plugs because that's where mice and keyboards usually are plugged in? Just guessing.

 

Use Logitech Brio Camera for Windows Hello Login when Laptop is Docked

My Dell Precision has a built-in IR camera, which works great when the laptop isn't docked. I have a Logitech Brio 4k camera connected to my docking station.

I cannot get Windows 10 to use the Brio when docked. It always defaults to the built-in IR camera even though the lid is closed.

Does anyone know of a way to set preferences so that the Brio is used when docked and the built-in camera is used when not docked?