Windows 10: It's not you, it's us error message

Discus and support It's not you, it's us error message in User Accounts and Family Safety to solve the problem; I even have an escalated case number and I have not received the help to resolve this error message. Can anyone from Microsoft help?... Discussion in 'User Accounts and Family Safety' started by MarkWuethrich, Jul 19, 2021.

  1. It's not you, it's us error message


    I even have an escalated case number and I have not received the help to resolve this error message. Can anyone from Microsoft help?

    :)
     
    MarkWuethrich, Jul 19, 2021
    #1

  2. Windows Update Error Message 0x80070543


    Ya Ya Ya, there's over a hundred threads like this, ...

    Anyway, started getting this error message a few days ago, and done a lot of searching on this error message, apparently it's not, uncommon.

    In particular, the (currently) 4 updates that are being affected are:
    • Update for Windows 10 Version 1511 (KB3173428) - Error 0x80070543
    • Security Update for Windows 10 Version 1511 (KB3172729) - Error 0x80070543
    • Security Update for Adobe Flash Player for Windows 10 Version 1511 (KB3174060) - Error 0x80070543
    • Cumulative Update for Windows 10 Version 1511 (KB3176493) - Error 0x80070543

    The actions I've taken to date are:
    1. Uninstalled firewall program (comodo)
    2. Uninstalled anti-virus (Avast)
    3. Reset the windows update catalog on local machine.

    So the above errors are with the above done.

    What other steps should I be taking to resolve the issue?

    Below is notations for when I actually add to this thread.


    1. Attempted to use the troubleshooter, no dice.
     
    cDreamDancer, Jul 19, 2021
    #2
  3. Mussels Win User
    the witcher demo

    ^ what they said will both work. i suggest updating directX, and in the future please try and list the exact error message... and i want a muffin.
     
    Mussels, Jul 19, 2021
    #3
  4. n2bn2b Win User

    It's not you, it's us error message

    Error Message when updating from Win-7 to Won-10

    Bree
    I followed your suggestions (2nd Aug 19) for installing Win-10. Made the bootable flash drive successfully through the media creation tool. But when I attempted to upgrade and activate to Win-10 (64 bit) from within Win-7 (Pro-32 bit), I got the following error message:

    Error # OxC1900101-Ox20017. " The installation failed in the SAFE_OS phase with an error during BOOT operation"

    I read the diagnostics under this error number and carried out the proposed fixes, i.e. update Win-7, uninstall Malwarebyte antivirus, disconnect all external hardware, e.g. printer, scanner, external hard drives. I then tried to repeat the steps to do the upgrade through the Win-10 bootable flash drive as before. Got the same error message.
    Appreciate any further comments and suggestions as to (a) what does a failure in the SAFE_OS during boot operation mean, (b) what can I do to solve it. Is this anything to do with the hardware in my computer? I listed these in my first posting above.
    Thanks for any help
     
    n2bn2b, Jul 19, 2021
    #4
Thema:

It's not you, it's us error message

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