Windows 10: "It's not you, its us" error when adding family member

Discus and support "It's not you, its us" error when adding family member in User Accounts and Family Safety to solve the problem; Hi, whenever I try to create a family and add a member it says "its not you, its us" after the bot verificaion, Ive tried on different browsers,... Discussion in 'User Accounts and Family Safety' started by LiamBuchan, Feb 1, 2021.

  1. "It's not you, its us" error when adding family member


    Hi, whenever I try to create a family and add a member it says "its not you, its us" after the bot verificaion, Ive tried on different browsers, devices and different emails but still get the same error each time, I've spoken to around 8 tech support people but the issue wasnt able to be resolved by any of them. Does anyone have the same problem?

    :)
     
    LiamBuchan, Feb 1, 2021
    #1

  2. Adding Family Members

    Hi,

    Through my Windows 10 I invited my family members although they never accepted the invitation. I want to resend the invitations but when I go to do that, it says they're already family members; they're not even listed (or even showing there's an invite)
    through the family members window. What do I do?

    Thanks so much.

    Lisa
     
    LisaBobbitt, Feb 1, 2021
    #2
  3. adding family members and users

    After 'successfully' adding a family member to Windows 10, the family member does not get access even after accepting the invitation sent to the Microsoft account. What to do so the family member can access the laptop through her MSN profile? I try everything
    and I get the same error message that this person has not been added to this computer's profile (in Russian).
     
    TimFisherRybinsk, Feb 1, 2021
    #3
  4. "It's not you, its us" error when adding family member

    adding family members and users

    Hi Tim,

    Thank you for posting in Microsoft Community.

    I understand that you are facing issues with adding family members and users. I'll certainly help you with it.

    I would suggest you to sign out from the computer and sign in again using the Microsoft account and check if the issue persist.

    For reference:
    Family member accepted invite to family, but does not show in parent account

    Hope this post helps. Get back to us for further queries. We are happy to help!
     
    Joy Kemprai, Feb 1, 2021
    #4
Thema:

"It's not you, its us" error when adding family member

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