Windows 10: iTunes Start Error

Discus and support iTunes Start Error in Microsoft Windows 10 Store to solve the problem; I installed iTunes on my laptop and desktop from the Microsoft Store. When I open iTunes on my laptop, I get the following error from Event Viewer:... Discussion in 'Microsoft Windows 10 Store' started by Jeremy Adderley, Oct 25, 2020.

  1. iTunes Start Error


    I installed iTunes on my laptop and desktop from the Microsoft Store. When I open iTunes on my laptop, I get the following error from Event Viewer:


    Faulting application name: iTunes.exe, version: 12.10.9.3, time stamp: 0x5f5980d2
    Faulting module name: ntdll.dll, version: 10.0.18362.1139, time stamp: 0x468a1bf2
    Exception code: 0xc0000005
    Fault offset: 0x000000000001b38d
    Faulting process id: 0x32b4
    Faulting application start time: 0x01d6ab08df952c49
    Faulting application path: C:\Program Files\WindowsApps\AppleInc.iTunes_12109.3.52015.0_x64__nzyj5cx40ttqa\iTunes.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 2e73c709-404d-4bca-aa03-c0992ea04d26
    Faulting package full name: AppleInc.iTunes_12109.3.52015.0_x64__nzyj5cx40ttqa
    Faulting package-relative application ID: iTunes

    It runs on my desktop just fine, so I'm thinking there's something on my laptop that's not on my desktop, OR ntdll.dll on my laptop is messed up. What other information do you need to fix this issue?


    Jeremy

    :)
     
    Jeremy Adderley, Oct 25, 2020
    #1
  2. RickC Win User

    iTunes won't connect to my iTunes Media directory

    1. Uninstall iTunes completely. (I suggest using Geek Uninstaller. In my experience this does a good job of clearing remnants.)
    2. Download and install latest iTunes from Apple, not Windows Store (Never use the Windows Store for iTunes.)
    3. Check whether the Apple version allows you to point to your old media store.

    Hope this helps...
     
    RickC, Oct 25, 2020
    #2
  3. Dyan Rey Win User
    iTunes error!

    Hello,

    The error message that you're receiving is generated by iTunes. We highly suggest that you perform the following steps provided on this
    link. Take note that this is for older OS. If you're still encountering
    the same issue after performing the steps you can contact Apple support for further assistance.

    Let us know how else we may help you.
     
    Dyan Rey, Oct 25, 2020
    #3
  4. iTunes Start Error

    Cannot install iTunes in Windows 10 (msi error)

    Hello Eddie,

    We realize the inconvenience you have experienced.

    • How about installing other program or software's?
    • Is this issue specific to iTunes?
    • What is the exact and full error message or code you're getting?

    From the description, I can see that you have tried all basic troubleshooting steps. But the problem still appearing. If the problem is appearing only with iTunes, then for better assistance, I suggest you to get in touch with
    iTunes Support team.
    Hope they will guide you with the required information and guide you accordingly.

    I appreciate your cooperation in this regard.

    Keep posted if you require further assistance, we're happy to help you.

    Thank you.
     
    Yashwanth Kotakuri, Oct 25, 2020
    #4
Thema:

iTunes Start Error

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