Windows 10: Jigsaw crashing when trying to play

Discus and support Jigsaw crashing when trying to play in Windows 10 Gaming to solve the problem; New Acer, windows up to date, did the reset, reinstall, trouble shooter. Loads and interface runs fine until attempting to play. In every mode, I get... Discussion in 'Windows 10 Gaming' started by Sumrnot, Apr 4, 2019.

  1. Sumrnot Win User

    Jigsaw crashing when trying to play


    New Acer, windows up to date, did the reset, reinstall, trouble shooter. Loads and interface runs fine until attempting to play. In every mode, I get the loading screen then a black screen with the wait then the cursor switches to a wait cursor for a second and the window closes. No issues on the other computers with the same profiles.

    Event Viewer gives:


    Faulting application name: Jigsaw.exe, version: 1.0.0.0, time stamp: 0x5c04e360
    Faulting module name: igd10iumd32.dll, version: 23.20.16.4973, time stamp: 0x5a96aecd
    Exception code: 0xc0000005
    Fault offset: 0x00778616
    Faulting process id: 0x111c
    Faulting application start time: 0x01d4eac31e8f110e
    Faulting application path: C:\Program Files\WindowsApps\Microsoft.MicrosoftJigsaw_1.****9b2f-a1a7-4134-959e-2b0210ced958
    Faulting package full name: Microsoft.MicrosoftJigsaw_1.8.1812.301_x86__8wekyb3d8bbwe
    Faulting package-relative application ID: App

    :)
     
    Sumrnot, Apr 4, 2019
    #1
  2. Dyan Rey Win User

    Microsoft Jigsaw crashes on opening

    Hi Eric,

    If you play the app and your Microsoft account is online, all data will be saved but if you played it offline, all data will be lost once you uninstall/reinstall the app. To further troubleshoot the issue, we suggest that you repair it on
    Control Panel. Follow the steps below:

    • Go to search and type Control Panel.
    • In search results, select Programs.
    • Select Program and Features.
    • Choose the selected app (Microsoft Jigsaw).
    • Right-click and hit repair.
    Please update us on how the troubleshooting went.
     
    Dyan Rey, Apr 4, 2019
    #2
  3. LarryGZE Win User
    Microsoft Jigsaw crash

    I can play the game (MS Jigsaw) for approximately 5 minutes before it will close out.

    I've also noticed that I can not download any of the puzzles I have already without it crashing completely.

    Any ideas or suggestions?
     
    LarryGZE, Apr 4, 2019
    #3
  4. JoneLewis Win User

    Jigsaw crashing when trying to play

    Microsoft Jigsaw

    My hard drive (C) crashed, I replaced it and reinstalled Windows.

    One thing that will NOT work since is Microsoft Jigsaw. I get the infamous "signing you in" runaround that so many others have reported.

    I've gone through the suggested process (reset, (no repair option listed), use the troubleshooter, uninstall, reinstall.

    I can sign into Xbox Live fine. Jigsaw just won't recognize that I'm signed in.

    Getting very frustrated. Playing Jigsaw is a way to relieve stress. This is increasing my stress!
     
    JoneLewis, Apr 4, 2019
    #4
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Jigsaw crashing when trying to play