Windows 10: JIGSAW PUZZLES HD i recently bought a puzzle pack it works fine but what happened to the...

Discus and support JIGSAW PUZZLES HD i recently bought a puzzle pack it works fine but what happened to the... in Microsoft Windows 10 Store to solve the problem; Jigsaw puzzle HD I am wonder why I did not get my purchases when I put the puzzles on my new computer... Discussion in 'Microsoft Windows 10 Store' started by DonnaMills2, Feb 19, 2020.

  1. DONNAMILLS2
    DonnaMills2 Win User

    JIGSAW PUZZLES HD i recently bought a puzzle pack it works fine but what happened to the...


    Jigsaw puzzle HD I am wonder why I did not get my purchases when I put the puzzles on my new computer

    :)
     
    DonnaMills2, Feb 19, 2020
    #1
  2. THEJERRI
    TheJerri Win User

    Issue with Magic Jigsaw Puzzle

    Hi.

    I have been very happy with Magic Jigsaw Puzzles - until now. The app was downloaded through the Microsoft Store. I believe the app was recently updated as the appearance is different and it does not contain all my puzzle purchases. These were in the
    app prior to the changes. I offered to send the Magic Jigsaw Puzzle folks my record of purchases. I was told that the record of purchases may only be used to restore puzzle packs if the "name" of the puzzle pack is included on the receipt. The name of
    the puzzle pack is not consistently found on the receipts - rather they are listed as puzzle pack 0, 1, 2, or 3.

    The Magic Jigsaw Puzzle folks told me that was not enough to restore my purchases.

    I have purchased/had 36 puzzle pack and spent about $135. Any advice?

    Microsoft: are you able to generate a vendor specific list of payments as well as the "name" of the puzzle pack as opposed to the generic description of puzzle pack 0,1,2,or 3?

    Needless to say - I am very disappointed. When I spoke with the company I asked if they could give me a credit for my expenditure and I would repurchase the puzzle packs I had. This way they would see that the expenditures were made. The company suggested
    I contact Microsoft.

    Is this the place to vent my concern and ask for help solving my issue.

    Thanks.
     
    TheJerri, Feb 19, 2020
    #2
  3. CDEJAC
    cdejac Win User
    Jigsaw Frenzy puzzle packs

    I have Windows 10 and until a few days ago, had no problem with my Jigsaw Puzzle Frenzy puzzle packs I had purchased. I just clicked on the Summertime puzzle pack and it wants to charge me $2.49 for the pack that I have already purchased!! The same for
    my Transylvania puzzle pack. Why should I pay again for something that has already been purchased??? It isn't anywhere on my computer! I have the Jigsaw Puzzle Frenzy and it does not show my purchased packs. Please don't give me the same answer as before
    that I should go to the Microsoft store etc. That did not help!
     
    cdejac, Feb 19, 2020
    #3
  4. ELIZ125THROBERTS
    Eliz125thRoberts Win User

    JIGSAW PUZZLES HD i recently bought a puzzle pack it works fine but what happened to the...

    Unable to play and download new puzzles on Jigsaw Puzzles HD in Windows 10.

    Origin al Title: Jigsaw Puzzles HD

    Apparently I needed extra permissions to play Jigsaw Puzzles HD. Before i downloaded Windows 10 I could play game fine, daily puzzles downloaded. Now nothing downloads. Even tried reinstalling the game several times but nothing works. How can I finally
    play this game.

    Elizabeth R.
     
    Eliz125thRoberts, Feb 19, 2020
    #4
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JIGSAW PUZZLES HD i recently bought a puzzle pack it works fine but what happened to the...

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