Windows 10: Jigsaw puzzles

After completing a Microsoft Jigsaw puzzle the puzzle freezes. This occurs typically in the 600 piece puzzles.

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Jigsaw puzzles

After completing a Microsoft Jigsaw puzzle the puzzle freezes. This occurs typically in the 600 piece puzzles.

 

magic jigsaw puzzles

I have had problems with the Magic Jigsaw Puzzles almost from the day I downloaded it. The pieces either do not move, or they jump around, or they move on their own, sometimes the screen reverts back to my desktop and then I have to start all over. I have
Windows 8.1. I have uninstalled the puzzle and reinstalled it at least once a week hoping this will solve my problem, but so far no luck. Why can't this be fixed?

 

Microsoft jigsaw will not download any more puzzles.

Hi Wendy,

Thank you for posting your query on Microsoft Community. We are sorry for the inconvenience caused.

I see that you are facing issues with the download of Microsoft Jigsaw puzzle.

Please answer the below questions to assist you better.

Is the system connected to Proxy server?

Follow the below steps and check if it helps.

Reset Windows Store Cache.

I would suggest you reset the Windows app store and check if it helps to resolve the issue.

Steps:-

1. Press
Windows Key + R.

2. Type,
WSReset.exe and hit Enter.

I suggest you to refer and try the troubleshooting steps from the link on
Microsoft Jigsaw Puzzle Problem replied by Syed Md Bilal on
October 21 2015.

Microsoft Jigsaw Puzzle Problem

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.