Windows 10: jigsaw puzzles

Why did you change the way you "figure" the time it takes to complete a puzzle? When I turn OFF my computer, I do NOT expect that time away from the game to be included into the final result! Because of medical problems, I don't usually sit for time it takes to open a puzzle and complete it. Why am I being condemned for this? If I take a break and stop working on a puzzle, I expect to NOT see that time added towards the final computed total. I dislike the new way you have of showing what are incorrect .mounts of time spent per any one jigsaw and will NEVER become a part of the online with this as it is.

:)

 

Microsoft Classic Jigsaw Puzzles - How to re-look at solved puzzles

Thank you for writing to Microsoft Community Forums.

You can try the step below to check the last solved puzzle.

Method: Check last played game.

1. Open Jigsaw Puzzle.
   
2. Search for My account and you will see images below
   My account, click on the image and all your last solved puzzle will be there.
   

If you have any further question related to the game, I suggest you please check

Microsoft Casual Games Community.

Regards,

Amit Sunar

Microsoft Community – Moderator

 

Issue with Magic Jigsaw Puzzle

Hi.

I have been very happy with Magic Jigsaw Puzzles - until now. The app was downloaded through the Microsoft Store. I believe the app was recently updated as the appearance is different and it does not contain all my puzzle purchases. These were in the
app prior to the changes. I offered to send the Magic Jigsaw Puzzle folks my record of purchases. I was told that the record of purchases may only be used to restore puzzle packs if the "name" of the puzzle pack is included on the receipt. The name of
the puzzle pack is not consistently found on the receipts - rather they are listed as puzzle pack 0, 1, 2, or 3.

The Magic Jigsaw Puzzle folks told me that was not enough to restore my purchases.

I have purchased/had 36 puzzle pack and spent about $135. Any advice?

Microsoft: are you able to generate a vendor specific list of payments as well as the "name" of the puzzle pack as opposed to the generic description of puzzle pack 0,1,2,or 3?

Needless to say - I am very disappointed. When I spoke with the company I asked if they could give me a credit for my expenditure and I would repurchase the puzzle packs I had. This way they would see that the expenditures were made. The company suggested
I contact Microsoft.

Is this the place to vent my concern and ask for help solving my issue.

Thanks.

 

Jigsaw puzzles

After completing a Microsoft Jigsaw puzzle the puzzle freezes. This occurs typically in the 600 piece puzzles.