Windows 10: .jpg photo files and videos cannot open via Microsoft photos on windows 11.L̥ooks like...

I am tried repair and reset then uninstall and reinstall the app still not working. need support

:)

 

Videos and photos no longer opening

Hi Serge,

Videos and photos can be opened anytime as long as the program supports it. You will only cannot open it if they become corrupted.
To ensure that we can provide the appropriate resolution for your concerns with opening files, we’d like to ask you a few questions:

• What is the program you're using to open videos and photos?
• Where is the "view mode" you are talking about?
• How do you open videos and photos?
• What is the format of your videos?
• What is the format of your photos?
• Have you opened these videos and photos before?
• What were the recent changes made on your computer before you experienced this issue?
• What troubleshooting steps have you done so far?
• Did you receive any error messages? If yes, can we have a screenshot?
  

Get back to us once you provide us these additional information.

 

Disable videos opening with Windows 11 Photos app.

Hello
As the title says, I would like the Windows 11 Photos app to open and browse only photos, not videos. I have a video app for videos, I would like my app called Photos to only open photos. Any way to disable videos from opening? Any help appreciated. Thanks.

 

Photo and videos will not open

Hi Stephanie,

Having a damaged system file within your user profile might be one of the possible reasons why you are experiencing issues with opening photos and videos on your device. To further troubleshoot your concern, we suggest that you create a test user profile.
Check if you will have the same issue with opening photos and videos using
the test user profile that you'll create. This is for us to verify if the issue is isolated with one user profile or with multiple accounts.

To create a test user profile, follow these steps:

• Using Cortana search, type Settings and then hit the Enter key.
• In the Settings window, select Accounts.
• Select Family & other people.
• Choose Add someone else to this PC.
• Click I don't have this person's sign-in information.
• Click Add a user without a Microsoft account.
• Name the user as TEST and then provide a password.

Update us about the results.