Windows 10: Jumper Ezbook 2 Ultrabook BSODing after Windows Update

Discus and support Jumper Ezbook 2 Ultrabook BSODing after Windows Update in Windows 10 BSOD Crashes and Debugging to solve the problem; Hey guys! I got a Jumper Ezbook 2 ultrabook and the thing has been BSODing at some point during the Windows Update process. The laptop is brand new... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by AgentDBCooper, Dec 1, 2016.

  1. Jumper Ezbook 2 Ultrabook BSODing after Windows Update


    Hey guys!

    I got a Jumper Ezbook 2 ultrabook and the thing has been BSODing at some point during the Windows Update process. The laptop is brand new and first thing I did was update.

    As per the instructions, I've attached the zip file for review. My apologies for having absolutely no idea how to read the results. Thanks for the help! I really hope I don't have to send this thing bad! Minus this issue, it's actually quite nice!

    :)
     
    AgentDBCooper, Dec 1, 2016
    #1
  2. Pol Haz Win User

    buggie sd card read function in windows 10 pro?

    Hi,

    I see the some problems in the notebook Jumper EZbook 2, Exo E15 and others similar. SD Cards poor performance in NTFS, FAT32 or exFAT format on Windows 10 64

    SOLUTION specific for this case: Install Windows 10 32 bits.

    Cause: Unknown to me.
     
    Pol Haz, Dec 1, 2016
    #2
  3. DocRocks Win User
    Slow performance after Windows 10 Home update 10.0.143.93

    On my Lenovo Ultrabook (2 years old) after installing the Windows update in the title of this mail, Windows boot, power off and opening or closing programs is 2 or 3 times slower than before. Is this a common problem?
     
    DocRocks, Dec 1, 2016
    #3
  4. axe0 New Member

    Jumper Ezbook 2 Ultrabook BSODing after Windows Update

    Hi AgentDBCooper,

    Welcome to the 10forums *Smile

    Please check your manufacturer for network driver updates.
     
    axe0, Dec 1, 2016
    #4
  5. Hey! Thank you and for your reply!

    The Jumper Ezbook 2 only has one single set of drivers. There are no older or newer versions available. Just the single one. I've tried uninstalling and removing the drivers and then reinstalling with the ones freshly downloaded. They appear to be the same ones.. at least the date is.

    Was that my issue? The network card drivers?
     
    AgentDBCooper, Dec 1, 2016
    #5
  6. lifetec Win User
    The dumpfile blames
    Code: BugCheck 50, {ffffe000b64ff000, 2, fffff800bd247a97, 0} *** WARNING: Unable to verify timestamp for bcmdhd63.sys *** ERROR: Module load completed but symbols could not be loaded for bcmdhd63.sys Could not read faulting driver name Probably caused by : bcmdhd63.sys ( bcmdhd63+7a97 )[/quote] This is your wireless driver.
    You have this network card [01]: Broadcom 802.11n Wireless SDIO Adapter
     
    lifetec, Dec 1, 2016
    #6
  7. This is your wireless driver.
    You have this network card [01]: Broadcom 802.11n Wireless SDIO Adapter[/quote] Thanks for the reply!

    Does this mean the hardware is faulty? Since there is literally only one version of the driver out and Windows can't install anything for it. What should I do in this case?
     
    AgentDBCooper, Dec 1, 2016
    #7
  8. axe0 New Member

    Jumper Ezbook 2 Ultrabook BSODing after Windows Update

    If there are no different drivers then it is likely the wifi card itself (although it cannot be tested like we usually would do, trying different driver versions), in which case it is best to send the laptop back.
     
    axe0, Dec 1, 2016
    #8
  9. lifetec Win User
    lifetec, Dec 1, 2016
    #9
  10. Awesome. Does this mean that I need to wait for an update for it? Can I disable a specific update to fix this? Will disabling wireless card fix BSOD? Perhaps disable Windows Update immediately after restore to stock?
     
    AgentDBCooper, Dec 1, 2016
    #10
  11. lifetec Win User
    Do not think microsoft will make a update for this, they see this as an obsolete device. This forum thread is from 2015.
    What is the exact driver version of you.
    Some people on that thread said that installing a older version worked for them.
    Maybe a older version from a other manufacturer will also work on your system, but you never know if a windows update again put you in the same situation.

    Also you are now running a old windows 10 build Windows 10 Home 64-bit (10.0, Build 10586) wich can give all kinds of problems Security, stability, missing new features etc. if your not updating windows

    Other possibilty might be to buy a other Usb wireless card which is compatible with windows 10 and disable your broadcom wireless adapter.

    You said this is brand new laptop, did you contact the reseller about this situation and ask them if they knew about this problem and if they have a solution (maybe a new usb wireless card for free).
     
    lifetec, Dec 2, 2016
    #11
  12. Thanks guys for all the help!

    So I've spent the last few days fooling around with this thing. I used the factory image and restored one more time and let all the updates perform. That was 2 days ago. I haven't had a BSOD yet. I really didn't have time to play with it much, so I have been playing the fire place on YouTube on 1080p, coping stuff off my desktop via network and downloading torrents like crazy. 2 days now and no issues yet. Could that happen? I mean.. Just fix itself like that? I mean, if it's an unsupported driver?

    I really hope it doesn't fail me again. This is the longest it's gone and fully updated. Fingers crossed!
     
    AgentDBCooper, Dec 4, 2016
    #12
  13. Jumper Ezbook 2 Ultrabook BSODing after Windows Update

    I totally jinxed it. 3 days later, BSOD. *Sad

    I was wondering if I could trouble you guys to help me analyse the latest zip file? I have wiped and reinstalled and updated Windows without any BSOD. Perhaps it'll yield different information? Thanks!
     
    AgentDBCooper, Dec 4, 2016
    #13
  14. axe0 New Member
    Let's try a test






    Jumper Ezbook 2 Ultrabook BSODing after Windows Update [​IMG]
    Diagnostic Test
    Jumper Ezbook 2 Ultrabook BSODing after Windows Update [​IMG]
    RAM TEST

    Jumper Ezbook 2 Ultrabook BSODing after Windows Update [​IMG]
    Run MemTest86+ - Test RAM - Windows 10 Forums


    Jumper Ezbook 2 Ultrabook BSODing after Windows Update [​IMG]
    Note
    Jumper Ezbook 2 Ultrabook BSODing after Windows Update [​IMG]


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.
     
  15. Man.. I would have totally been all over that..

    The Jumper Ezbook 2, which I'm having issues with now, I have no idea how to boot from USB!! The only information online available is from the manufacturer about restoring using Acronis. That is the only USB the BIOS will recognize. Nothing by Rufus will be recognized.

    I've posted help on xda about how to boot from USB. There are people running Linux on this and I have no idea how! I got Linux Mint on USB and it won't recognize as an option to boot from.

    If you guys have any idea on how to boot from USB, that'd be awesome! I've been racking my mind!
     
    AgentDBCooper, Dec 4, 2016
    #15
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Jumper Ezbook 2 Ultrabook BSODing after Windows Update

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