Windows 10: KB4015438 and KB4013429 fail to install

I have not been able to install these updates. Searches suggest going to the Microsoft updates acalogue to download stand alone updates but if you can see my attachment all I get at that website is a plain blue screen.

:)

 

Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4013429) failed to install

I finally got the update to install on my Dell XPS. After dozens of failed install attempts the post from FMPeck pointed me into the right direction.

tenforums link

• download KB4015438, which is a replacement for KB4013429, directly from the windows update catalog to c:\Update\.
  
  KB4015438
• Create a temporary Folder for the install. e.g. c:\Installtemp
• go to Start > Settings > Update & Security > Recovery > Advanced Startup > Restart Now
• In the Advanced Startup Window go to: Troubleshoot > Advanced Options > Command Prompt
• in the command prompt type
  
  dism.exe /Image:C:\ /Add-Package /PackagePath:C:\Update\windows10.0-kb4015438-x64_c0e4b528d1c6b75503efd12d44d71a809c997555.msu /ScratchDir:C:\Installtemp

windows10.0-kb4015438-x64_c0e4b528d1c6b75503efd12d44d71a809c997555.msu is the name of the previously downloaded MSU file. You are of course free to rename the downloaded file.

After a couple of minutes KB4015438 was successfully installed and windows didn't bother me with the missing KB4013429 again.

 

Yesterday's Windows Updates Windows 10 - Build version hasn't changed. Is this deliberate?

Hello Gerry. The
OP in this new thread also has problems with KB4013429 and then KB4015438.

He has been advised to go straight to what I consider to be the nuclear option, a clean install, by a user who's profile says he has Win 7.

I'm sure a proper expert will come to his help but in the meantime I came across

> this article <.

I didn't get it but am I correct in assuming I didn't get it because you'd already resolved my problem with the failed KB4013429?

 

Hi woldsweather. Kb4015438 replaces KB4013429. Just get 4015438

Have you tried the update trouble shooter and then checking for updates?

Which browser are you using for the above screen shot? If edge try ie11. If MS won't work go with Chrome.

Direct link to x64

http://catalog.update.microsoft.com/Search.aspx?q=4015438


Ken

 

Seems like there is yet a newer one which you may already have.

https://support.microsoft.com/en-us/help/4016635

This replaces the other two. Fast and Furious hasn't got anything on Microsoft.


Ken

 

I'm using IE 11 and your link gives me the same blue screen.

 

Yes have used the update trouble shooter half a dozen times. THis link also give me the plain blue screen.

 

Using chrome gives me 'The website has encountered a problem' A red circle with a white cross in it. Same with firefox.

 

There are actually two catalog sites, the old one that uses ActiveX and requires IE (and will need to install an Update Catalog add-on) and a new one that doesn't use ActiveX and works in all browsers with no add-on. That link is to the old site. This one is the new site, distinguished by the www. at the beginning of the address.
http://www.catalog.update.microsoft....px?q=KB4015438

 

You saw my post, there is yet another cumulative update out that supersedes these two. Just check if it has been installed. Could be reason these are failing.

(Thanks Bree for the clarification.)

 

KB4015438 was rushed out through windows update to fix a bug introduced in KB4013429. The MPEG-2 codec crashed any video app that tried to use it. KB4015438 takes you to build .969.

KB4016635 add two more fixes, the first of which is important to some business users. The second is to fix Store app updates failing. It is build .970. As it seems to only affect a small (but important) number of MS's customers, it's optional and only available from the catalog.

If you are on .969 (check with Winver) and aren't affected by these issues you don't need .970 and it won't be forced on you by windows update.

 

Yes have run the trouble shooter.Kb4015438 fails to install too.

 

my windows version is 14393.693

 

Attached image is what I get on this link.

 

Might I suggest install chrome, search for the microsoft update catalog. When you get there type in 4015438 in search box. I just did it and it went to the three downloads.

Once downloaded enter these two commands then double click on download. Trusting it gets installed reboot. These commands at command prompt(admin)

Net stop wuauserv
Net stop bits



Ken