Windows 10: kb4484267 causes Processor Core Machine Check Exception?!?!

I just had a customer call me stating that 7 HP Elitebook 745 G5 laptops all froze at the same time, and all 7 people had Microsoft Excel 2010 32-bit fully patched opened at the time. All laptops are Windows 10 build 1809 64-bit. At the time of the event, at 12pm today, the system event log noted:


------------------------------------------------------------------------------------

Installation Started: Windows has started installing the following update: Security Update for Microsoft Excel 2010 KB4484267 32-Bit Edition

------------------------------------------------------------------------------------




Several seconds into the installation of this patch, system even lot noted:

------------------------------------------------------------------------------------

A corrected hardware error has occurred.



Reported by component: Processor Core

Error Source: Corrected Machine Check

Error Type: Cache Hierarchy Error

Processor APIC ID: 4



The details view of this entry contains further information.

------------------------------------------------------------------------------------



User had to forcibly shut down their laptops, after they came back up, it was greeted with this in the application event log:


------------------------------------------------------------------------------------

Windows WcpStoreCorruption



Log Name: Application

Source: Windows Error Reporting

Date: 2/12/2020 12:07:36 PM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: LAPTOP-10-1.xxxxx.local

Description:

Fault bucket , type 0

Event Name: WindowsWcpStoreCorruption

Response: Not available

Cab Id: 0



Problem signature:

P1: 10.0.17763.850:1

P2: FileHashMismatch

P3: \winsxs\manifests\amd64_3cde4a52a5cf970c71e781f9064b50c3_31bf3856ad364e35_10.0.17763.793_none_2db35f7c3a061e43.manifest

P4:

P5:

P6:

P7:

P8:

P9:

P10:



Attached files:



These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_10.0.17763.850_1_50bca8ed591cd5a32e7cbd4a566259e9c43e61_00000000_1e0c3807



Analysis symbol:

Rechecking for solution: 0

Report Id: 105adb9f-b0e2-451a-b6f6-f0ba345fb8b8

Report Status: 4

Hashed bucket:

Cab Guid: 0

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Windows Error Reporting" />

<EventID Qualifiers="0">1001</EventID>

<Level>4</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2020-02-12T18:07:36.618162600Z" />

<EventRecordID>57028</EventRecordID>

<Channel>Application</Channel>

<Computer>LAPTOP-10-1.royal.local</Computer>

<Security />

</System>

<EventData>

<Data>

</Data>

<Data>0</Data>

<Data>WindowsWcpStoreCorruption</Data>

<Data>Not available</Data>

<Data>0</Data>

<Data>10.0.17763.850:1</Data>

<Data>FileHashMismatch</Data>

<Data>\winsxs\manifests\amd64_3cde4a52a5cf970c71e781f9064b50c3_31bf3856ad364e35_10.0.17763.793_none_2db35f7c3a061e43.manifest</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_10.0.17763.850_1_50bca8ed591cd5a32e7cbd4a566259e9c43e61_00000000_1e0c3807</Data>

<Data>

</Data>

<Data>0</Data>

<Data>105adb9f-b0e2-451a-b6f6-f0ba345fb8b8</Data>

<Data>4</Data>

<Data>

</Data>

<Data>0</Data>

</EventData>

</Event>

------------------------------------------------------------------------------------



I'm curious if anyone ran into the same issue using Excel 2010 32-bit on Windows 10 build 1809 64-bit, as this happened all at the same time when the same patch was being installed on 7 different laptops of the same hardware.


thanks.

:)

 

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core 2 duo processor not supported

Hi,



Welcome to Microsoft Community and thank you for posting. We appreciate your interest in Windows 10.



I understand the inconvenience that you are unable to connect to Core 2 duo processor as it is not supported. We will help you to resolve this issue.

• Please let us know, when exactly you are getting this error?

I suggest you to check with the System Requirements, refer to the below link:

Specifications



I suggest you to download official ISO media for Windows 10 from Microsoft and check:

Download official ISO media for Windows 10 from Microsoft





Hope it helps. Kindly update the status of this issue, we will be happy to assist you.