Windows 10: KB4560960 causes printer failure, KB4567512 doesn't fix it

Discus and support KB4560960 causes printer failure, KB4567512 doesn't fix it in Windows 10 Installation and Upgrade to solve the problem; Customer reports failure of one of his printers HP Designjet 1050c. This started failing recently, probably after KB4560960. We tried to fix it by... Discussion in 'Windows 10 Installation and Upgrade' started by QooTec, Jul 6, 2020.

  1. QooTec Win User

    KB4560960 causes printer failure, KB4567512 doesn't fix it


    Customer reports failure of one of his printers HP Designjet 1050c.
    This started failing recently, probably after KB4560960.
    We tried to fix it by installing KB4567512, but it keeps failing identically:
    Naam van toepassing met fout: rundll32.exe_printui.dll, versie: 10.0.18362.1, tijdstempel: 0x8ceb427f
    Naam van module met fout: hpltui.dll, versie: 0.3.0.0, tijdstempel: 0x4dcbde60
    Uitzonderingscode: 0xc0000005
    Foutmarge: 0x000000000001f664
    Id van proces met fout: 0x2788
    Starttijd van toepassing met fout: 0x01d653a784c377c1
    Pad naar toepassing met fout: C:\WINDOWS\system32\rundll32.exe
    Pad naar module met fout: C:\WINDOWS\system32\spool\DRIVERS\x64\3\hpltui.dll
    Rapport-id: bb26c3b8-aa57-47a0-a5cd-50811a910e2c

    and

    Logboeknaam: Application
    Bron: Application Error
    Datum: 6/07/2020 17:10:04
    Gebeurtenis-id:1000
    Taakcategorie: 100
    Niveau: Fout
    Trefwoorden: Klassiek
    Gebruiker: n.v.t.
    Computer: PC1901A.Scheys.local
    Beschrijving:
    Naam van toepassing met fout: rundll32.exe_printui.dll, versie: 10.0.18362.1, tijdstempel: 0x8ceb427f
    Naam van module met fout: hpltui.dll, versie: 0.3.0.0, tijdstempel: 0x4dcbde60
    Uitzonderingscode: 0xc000041d
    Foutmarge: 0x000000000001f664
    Id van proces met fout: 0x2788
    Starttijd van toepassing met fout: 0x01d653a784c377c1
    Pad naar toepassing met fout: C:\WINDOWS\system32\rundll32.exe
    Pad naar module met fout: C:\WINDOWS\system32\spool\DRIVERS\x64\3\hpltui.dll
    Rapport-id: 7bd0128f-ce16-4745-986d-85aceb0bac12
    Volledige pakketnaam met fout:
    Relatieve toepassings-id van pakket met fout:
    Gebeurtenis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-07-06T15:10:04.739135500Z" />
    <EventRecordID>15156</EventRecordID>
    <Channel>Application</Channel>

    :)
     
    QooTec, Jul 6, 2020
    #1

  2. Printer failure

    Hi,

    Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

    I would suggest you to try with the methods below and check if it helps.

    Method 1: Printer Troubleshooter

    The built-in Printer Troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues while printing. I would suggest you to run this troubleshooter to check if there is any issue
    with the sound. Refer top these steps:

    • Open Control Panel
    • Click on Troubleshooting and select the
      view all
      option on the left pane.
    • Click on Printer troubleshooter and follow the prompts.


    Method 2: Run Hardware Troubleshooter
    and see if it helps to resolve the issue. Please follow the below steps.


    • Type Troubleshooting
      in the search box and hit enter.

    • Click on Troubleshooting
      tab.

    • Click on view all option on the upper left corner.

    • Select the Hardware and Device
      options from the list.

    • Click Next to run the
      Hardware and Device
      Troubleshooter.
    Hope this helps. If you face any issues with Windows, do get back to us. We will be happy to assist you.
     
    ThofikhAhamad, Jul 6, 2020
    #2
  3. Windows 10 update cause printer problem with: "Printer not activated - Error - 20"

    Hi John,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand your concern about accessing the printer after the Windows Update, we will help you with this issue.

    Do let us know the following:

    • What is the make and model of your device?
    • How is the printer connected to the computer, locally or through network?
    • Have you tried any troubleshooting steps to resolve this issue?

    I suggest you to try the below and check if it helps.

    Step 1: I suggest you to update the drivers for printer and check.


    • Right click on the Start button from the desktop and select
      Device Manager.

    • Locate and expand Print queue.

    • Right-click on the printer driver
      that is listed and click Update driver software.

    Step 2: I suggest you to run the printer troubleshooter from
    Fix printer problems
    and then check if this fixes the issue.

    Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you further.
     
    Deepika Gowda, Jul 6, 2020
    #3
  4. rdwray Win User

    KB4560960 causes printer failure, KB4567512 doesn't fix it

    KB4560960 Breaks Wi-Fi to printer

    Thanks for the info, we are all having the same issue, this is the problem: Well it is K44560960 that is killing our printers and here is the cause: Updates to improve security when using external devices (such as game controllers, printers, and web cameras) and input devices (such as a mouse, keyboard, or stylus).
     
    rdwray, Jul 6, 2020
    #4
Thema:

KB4560960 causes printer failure, KB4567512 doesn't fix it

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