Windows 10: Keep getting the Blue Screen of Death

Discus and support Keep getting the Blue Screen of Death in Windows 10 Gaming to solve the problem; Every couple of days when using my laptop, it quits running and I get the Blu Screen saying Microsoft needs to collect some information from my... Discussion in 'Windows 10 Gaming' started by Leanne_965, Sep 17, 2024.

  1. Keep getting the Blue Screen of Death


    Every couple of days when using my laptop, it quits running and I get the Blu Screen saying Microsoft needs to collect some information from my computer and then it will restart. When it starts to reboot it just stops with the Dell logo just sitting there. I end up having to manually power it off and restart it. When I check the Event Viewer it says there is a Critical Event 41, Microsoft-Windows-Kernel-Power. Locale ID 1033.Does anyone know what this means and how do I correct it?

    :)
     
    Leanne_965, Sep 17, 2024
    #1
  2. Ryan Pag Win User

    Blue screen of death issue

    Hi Malcolm,

    Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

    • Please provide the complete stop error message that you are getting.
    • Were there any changes made prior to the issue?

    We recommend following the troubleshooting steps in the article:
    Troubleshoot blue screen errors


    Should you need further help, you're always welcome to post back.
     
    Ryan Pag, Sep 17, 2024
    #2
  3. John Sarc Win User
    Blue Screen of Death

    We appreciate the information.

    To get better assistance in resolving Blue Screen of Death, we suggest that you get in touch with our
    Answer Desk as it has the experts and advanced troubleshooting steps regarding this issue.

    Regards.
     
    John Sarc, Sep 17, 2024
    #3
  4. Keep getting the Blue Screen of Death

    Blue Screen of Deaths on a Daily

    Hi,

    Blue screen errors can occur if a serious problem causes Windows to shut down or restart unexpectedly. This error can be caused by both hardware and software issues. To isolate your concern, we'd like to know if there were any changes made
    prior to the issue.

    In the meantime, we suggest that you follow the steps provided on this link for blue screen error basic
    troubleshooting. Once you're on the page, select the option on when do you get the error and proceed with the steps listed.

    Let us know how it goes after performing the suggested steps.
     
    Eileen Gal, Sep 17, 2024
    #4
Thema:

Keep getting the Blue Screen of Death

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