Windows 10: Keep losing internet connection

Discus and support Keep losing internet connection in Windows 10 Network and Sharing to solve the problem; I am trying to figure out if I have a problem or is the fact that I keep losing my internet connection related to how busy the internet is currently.... Discussion in 'Windows 10 Network and Sharing' started by LKFisher, Apr 21, 2020.

  1. LKFisher Win User

    Keep losing internet connection


    I am trying to figure out if I have a problem or is the fact that I keep losing my internet connection related to how busy the internet is currently.


    I recently replaced my modem/router with a Linksys CG7500. Everything appears to be set up correctly. For whatever reason, I can get on my computer and it will show that I have no internet connection. I am hooked up via an ethernet cable, but also have WiFi capabilities. The lack of internet connection occasionally spills over to my phone and some of my TV's that I am streaming to thru Roku. Mostly, it is just my computer.


    Is it possible that I have a setting messed up? I have gone out to the Command Prompt and typed in ipconfig, obtained the Default Gateway address. Per Microsoft Windows support, I then typed at the Command Prompt ping along with my default gateway address, the results appeared to be normal.


    I have also tested my internet speed, which appears to be normal when it is working.


    So now where do I look? Or is this all due to the inordinate amount of usage occurring since everyone is having to stay home and thus using the internet so much.


    I would appreciate any feedback/guidance.


    L. Fisher

    :)
     
    LKFisher, Apr 21, 2020
    #1

  2. losing internet connection

    Hi,

    Sorry for the inconvenience caused.

    Please let us know if you receive any error code or error message.

    Try the following methods and check if it helps:

    Method 1: Run the Internet Connections troubleshooter.

    Follow the below steps:

    1. Type troubleshooting in the search bar.

    2. Select Troubleshooting.

    3. Select View all on the top left corner.

    4. Click on Internet Connections.

    5. Follow the on-screen instructions to run the troubleshooter.

    If the issue persists then follow the below method.

    Method 2:

    I suggest you to update the Network adapters driver from the Device Manager.

    Follow the below steps:

    1. Right click on Start button and click on
    Device Manager.

    2. Expand the
    Network adapters driver from the list.

    3. Right click on the driver and click on
    Update driver Software.

    I suggest you refer the help article below as well.

    http://windows.microsoft.com/en-in/windows-10/fix-network-connection-issues

    Hope this helps. Get back to us for any further queries on losing Internet connection. We are happy to help!
     
    Joy Kemprai, Apr 21, 2020
    #2
  3. Remon Ont Win User
    Losing internet connection intermittently only on laptop

    Hi Lindamartin,

    For us to know the reason why your laptop is losing internet connection intermittently and how to fix it, we would like to know more information:

    • Have you tried updating your drivers?
    • Did you receive any error messages?

    We suggest that you try the troubleshooting steps below and check if it will solve the issue:

    1. Type troubleshooting in the search bar.

    2. Select Troubleshooting.

    3. Select View all on the top left corner.

    4. Click on Internet Connections.

    5. Follow the on-screen instructions to run the troubleshooter.

    If the issue persists then follow the below method.

    Method 2:

    We suggest you to update the Network adapters driver from the Device Manager.

    Follow the below steps:

    1. Right click on Start button and click on
    Device Manager.

    2. Expand the
    Network adapters driver from the list.

    3. Right click on the driver and click on
    Update driver Software.

    Post us back with the result.
     
    Remon Ont, Apr 21, 2020
    #3
  4. AndreTen Win User

    Keep losing internet connection

    Randomly losing internet connection on a wifi network

    Is that ipv4 pool for DHCP? I usually set fixed IP addresses outside dynamic pool (so above .64 in your case)

    Other solutions: like Superfly suggested, new wifi adapter (USB solutions in your case), and found one old HP thread... uninstalling HP hotkeys worked for someone - looks like app was messing with physical key...)
     
    AndreTen, Apr 21, 2020
    #4
Thema:

Keep losing internet connection

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