Windows 10: Keep Personal Files doesn't show up under the additional settings when trying to reset PC

RWalko · Jul 20, 2021

So, I am trying to reset my Windows 10 PC, and i selected the option to keep my personal files. But on the additional settings page under “current settings” it does not confirm that it will keep my files. What do i do about this? Because i am now unsure that it will save the filesWill it still save them despite it not showing that they will on this screen?

:)

BetoLP · Jul 20, 2021

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks again!!

You had errors on drive. My second language skills are terrible. Looks like they were fixed.
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I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

Run the other tools I suggested. Particularly the seatools.
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I`ll do it and I`ll be updating this thread when I have the report.

- - - Updated - - -

I ran SeaTools. These are the results:

Does it mean my HDD is useless?

Rafael Com · Jul 20, 2021

Settings/Personalization

Hi,

We suggest that you follow the steps below to put your settings back to default and see if it helps.

Right-click your mouse on your desktop.

Click on Personalize.

Select Colors.

Click on High contrast settings.

From the drop-down menu, select None.

Click Apply.

Reboot the PC for the changes to take effect.

Let us know the result.

Brink · Jul 20, 2021

Microsoft: Additional steps to help keep personal information secure

We’re committed to helping our users keep their personal information secure and private. A key part of our work is identifying and preventing unauthorized access to your Microsoft Account (including Outlook.com email and OneDrive) by anyone other than you.

We’re taking an additional step today. We will now notify you if we believe your account has been targeted or compromised by an individual or group working on behalf of a nation state.

We already notify users if we believe their accounts have been targeted or compromised by a third party, and we provide guidance on measures users can take to keep their accounts secure. We’re taking this additional step of specifically letting you know if we have evidence that the attacker may be “state-sponsored” because it is likely that the attack could be more sophisticated or more sustained than attacks from cybercriminals and others. These notifications do not mean that Microsoft’s own systems have in any way been compromised.

If you receive one of these notifications it doesn’t necessarily mean that your account has been compromised, but it does mean we have evidence your account has been targeted, and it’s very important you take additional measures to keep your account secure. You should also make sure your computer and other devices don’t not have viruses or malware installed, and that all your software is up to date.

The evidence we collect in any active investigation may be sensitive, so we do not plan on providing detailed or specific information about the attackers or their methods. But when the evidence reasonably suggests the attacker is “state sponsored,” we will say so.

There are some important steps that everyone should take to help keep their Microsoft Account and their online personal information secure including:

Turn on two-step verification: This makes it harder for hackers to access your account even if they guess your password because if they try to sign in on a device Microsoft doesn’t recognize, we’ll ask for an extra security code (which you can get from a special app on your phone, sent to a different email address or via SMS text message).

Use a strong password and change it often: Make sure your password contains a mix of letters, numbers and symbols, isn’t a complete word and is different than the password you use on other sites. Be sure to change your password often.

Watch for suspicious activity on your account: The “Recent Activity” page on your Microsoft Account shows recent sign-ins and changes to your account, and allows you to let Microsoft know if you were not the person making these changes.

Be careful of suspicious emails and websites: Don’t open emails from unfamiliar senders or email attachments that you don’t recognize. Be careful when downloading apps or files from the Internet, and make sure you know the source.

Keep your computer software, including your Web browser, up to date and run an up-to-date anti-virus program: For Windows PCs, you should turn on Windows Update to ensure your PC and Microsoft software stay up to date. You should install a reputable anti-virus/ anti-malware software. Both Windows 8.1 and Windows 10 already include free anti-malware software called Windows Defender.

You can read more about the steps you can take to better protect your personal data and make any necessary changes on the Microsoft Account Security Page.
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Source: Additional steps to help keep your personal information secure - Microsoft on the Issues

Windows 10: Keep Personal Files doesn't show up under the additional settings when trying to reset PC

Keep Personal Files doesn't show up under the additional settings when trying to reset PC

Keep Personal Files doesn't show up under the additional settings when trying to reset PC

Keep Personal Files doesn't show up under the additional settings when trying to reset PC

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