Windows 10: keeps saying "something went wrong" while importing Photos from phone

Discus and support keeps saying "something went wrong" while importing Photos from phone in Windows 10 Support to solve the problem; been using different cables, have resarted my pc and phone but every time it will say something went wrong. How do I fix?? 126382 Discussion in 'Windows 10 Support' started by MitchellCaig, Jan 31, 2019.

  1. keeps saying "something went wrong" while importing Photos from phone


    been using different cables, have resarted my pc and phone but every time it will say something went wrong. How do I fix??

    :)
     
    MitchellCaig, Jan 31, 2019
    #1
  2. Audrey_98 Win User

    Photo import from Iphone not working


    I am trying to import photos from my iphone into photos but when i try my computer recognizes my phone is connected but then when i select it and press import it says "something went wrong" and tells me to try again and the cycle repeats. Any suggestions?
     
    Audrey_98, Jan 31, 2019
    #2
  3. Ruz San Win User
    importing photos

    Thank you for clearing that out. It looks like you are importing the files using the Photos app. When you import photos using this app, the files get imported into your Pictures library. To view these files, refer to these steps:

    • Open File Explorer.
    • On the list of folders on the left side of the window, click on Pictures. You shall see the photos imported from the SD card using the Photos app.

    Another option you have is to import the files solely using File Explorer. Here's how you can do it:

    • Connect the SD card into the computer.
    • Launch File Explorer.
    • Click on This PC.
    • Locate your SD card under Devices and drives.
    • Double-click on the SD card.
    • Manually choose which photos to move into your local folders. Right-click on each photo and choose
      Copy (Ctrl + C) then go to the destination folder then right-click on an empty space in the window and select
      Paste (Ctrl + V).
    • If you are importing all the photos, you can press Ctrl + A on the keyboard to select all of the files. Copy then Paste them into the destination folder.
    • If you are importing selective photos, hold the Ctrl key while clicking on the photos you want to copy. This will let you choose a number of photos instead of selecting all of them like what Step 7 suggests.

    Once you're able to get the hang of the tricks, importing photos will not be a challenge anymore.

    Tell us which method works best for you.

    We're here if you need more help.
     
    Ruz San, Jan 31, 2019
    #3
  4. Javo Win User

    keeps saying "something went wrong" while importing Photos from phone

    iPhone Photos import to Windows 10 PC not working

    I would like to troubleshoot my inability to import photos from iPhone to Windows 10. I am an advanced user struggling to find relevant help on the internet since most results are unusable masked adverts for paid third party software.

    I want to use it the following way

    1. connect iPhone via USB to my Windows 10 PC
    2. open Microsoft "Photos" app
    3. click in the upper right on import > add from the device over USB
    4. select all photos and click import

    4th step is where it fails, with no usable message.

    • I have set the device as trusted on iPhone
    • I mostly don't see it in My Computer, therefore I cannot just copy
    • I tried uninstalling every driver and iTunes software
    • Despite not being visible in Windows Explorer, iTunes can always access the contents with no issue
    • it has a tiny moments when it starts working, but overall import fails sooner or later and never copies all 3k photos. Mostly MSPhotos don't show any content, just failure message, sometimes it shows it's content and acts as I can select what to import, but as described fails sooner or later
    • iTunes can successfully copy entire phone.

      Other attempts
    • I tried multiple free 3rd party SW, all of them either failed or seemed like to be usable only after buying their extended version
    • I tried using iTunes for Syncing the Photos
      • I maybe don't know how to use it, or it is faulty too. But I've set the directory where my Photos should be synced, but sync seems to just backup the phone and creates tiny 'Photo Database file', but no photo actually gets copied onto PC.
     
Thema:

keeps saying "something went wrong" while importing Photos from phone

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