Windows 10: Kernel crash when waking up from sleep

Discus and support Kernel crash when waking up from sleep in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi. I have an ASUS TP300L. Everything was going quite fine, but one day, a bug arose: the laptop crash when resuming from sleep (I think that's an... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by deronnax, Mar 8, 2016.

  1. deronnax Win User

    Kernel crash when waking up from sleep


    Hi.
    I have an ASUS TP300L. Everything was going quite fine, but one day, a bug arose: the laptop crash when resuming from sleep (I think that's an hybrid sleep).
    When I "power on" the computer, the ASUS logo shows up with a spinning wheel, then the screen blink, and the .
    I'm 99% sure the blink means it crashed while resuming from sleep, and launch instead a "clean" startup from scratch.
    And there is new information in the event log ! With a filter set to "critical" and "error", it only display that a unexpected shutdown happened.

    This bug is killing me, it drive me crazy. I offer a 20 euro paypal donation to the people solving it (it's not a lot but I'm broke)

    :)
     
    deronnax, Mar 8, 2016
    #1

  2. Computer shuts down, instead of sleep

    I do not think your computer is shutting down, but rather it is crashing (either when trying to go to sleep, or wake up from sleep). It still results in the same thing (a fresh boot), but it's a very different process and problem.

    I would start by turning off the Fast Startup option in your power options, then reboot twice. Because this is a kernel change, you must restart twice before it is effective.

    Afterward, put the computer to sleep, wait 60 seconds then try to wake it back up -- let me know what happens.
     
    Shawn 'Cmdr' Keene [MVP], Mar 8, 2016
    #2
  3. burt_ie Win User
    Hybrid sleep and hibernation case PC to crash upon wake Windows 10

    I had this problem when Windows 8 was new (but never had it with 8.1) and now it looks like it is back with W10.

    My PC was fine up until about 2 days ago, it would go into hybrid sleep and wake with no problems but now every time I try to wake my PC the LED's, mouse and keyboard turn on but then it crashes and reboots.

    I tried removing and re-installing drivers, downloading them from the manufacturers websites instead of windows update but the problem remains.

    I think I've narrowed down where the problem comes from and it appears to be the hybrid sleep option, disabling it and just using sleep works as expected, but if I try to use hybrid sleep. it happens again. I also tried enabling hibernation and that also crashes
    when waking up, so I assume there is a problem with the hibernation feature.
     
    burt_ie, Mar 8, 2016
    #3
  4. axe0 New Member

    Kernel crash when waking up from sleep

    What happens after resuming from sleep exactly?
    The screen blinks a bit, and after that?
     
    axe0, Mar 8, 2016
    #4
  5. Ztruker Win User
    The two dumps you uploaded are both from February 5th 2016, sort of old, but both indicate a hardware memory error.

    Code: BugCheck 12B, {ffffffffc00002c4, a67, 2728a5abf60, ffffd000575b7000} Probably caused by : hardware ( REGION_PAGED_OUT ) FAULTY_HARDWARE_CORRUPTED_PAGE (12b) This bugcheck indicates that a single bit error was found in this page. This is a hardware memory error.[/quote] Test your ram: MemTest86+ - Test RAM With

    Are there any newer dumps in C:\Windows\minidump? If so, zip them up and upload here please.
     
    Ztruker, Apr 5, 2018
    #5
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Kernel crash when waking up from sleep

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