Windows 10: Kernel Power 70368744177664,2

Good night,

My desktop is rebooting randomly and I don't know how to fix the problem

This was the error message I got today:

-<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
-<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreatedSystemTime="2020-04-04T20:19:01.036928900Z" />
<EventRecordID>3610</EventRecordID>
<Correlation/>
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-3J0SHIM</Computer>
<Security UserID="S-1-5-18" />
</System>
-<EventData>
<Data Name="BugcheckCode">278</Data>
<Data Name="BugcheckParameter1">0xffffcf86566e1010</Data>
<Data Name="BugcheckParameter2">0xfffff8034de609f0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0xd</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">41</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">1</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>

:)

 

Kernel-Power (70368744177664),(2)

Thank you for the quick reply. I completed both of the above methods and neither of them worked. I also opened up the laptop case (Toshiba Satellite) and cleaned out the fans and verified they still worked. My computer has restarted several times since
my original post. I have also used the "Windows 10 Update Assistant" to ensure windows is running the latest version.

Please advise.

 

Kernel-Power (70368744177664),(2)

Hello,

Thank you for writing to Microsoft Community Forums.

To isolate the cause of this issue, please provide some additional information.

1. Are you aware of any changes that happened on the computer?
   
2. What is the make and model number of your computer?
   
3. Is your computer is overheating frequently?
   

Computer Restarts randomly due to hardware devices that are not installed properly in the computer and it can also cause random reboots.

Follow the below mentioned methods and see if it helps.

Method 1: Disable the automatic restart option.

1. In the Search bar, type View advanced System Settings then press Enter.
   
2. Under Startup and Recovery section, click
   Settings.
   
3. Under System failure, uncheck the box beside
   automatically restart, then click OK.
   
4. Restart your computer.
   

Method 2: Reset and Restore default Power plan to default settings. Previously customized power plans would be removed.

1. Open Command Prompt as Administrator.
   
2. Copy and paste the following command line :
   powercfg –restoredefaultschemes
   
3. Restart your device to apply changes.
   

Note: Incase if you’re using HP computer, please refer the suggestions in the

article.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes or No’.

Harish

Microsoft Community – Moderator

 

restart and kernel-power event

Hi,



The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. When a computer that is running Windows starts, a check is performed to determine whether the computer was shut down cleanly. If the computer was not shut
down cleanly, a Kernel Power Event 41 message is generated.



Try this, see if it works for you:

• Go to "Settings"
• Select "System"
• Select "Power and Sleep"
• Select "Additional Power Settings"
• Select "Choose what the power buttons do"
• Select "Change settings currently available"
• Ensure that "Turn on fast start up" is deselected (unticked)
• Click on "Save Changes"

Restart your computer after performing the steps.



Let us know if the above steps resolved the issue.