Windows 10: Keyboard and mouse keep disconnecting

Hello.Ever since sometime late December, I've been having difficulties with my mouse and keyboard sporadically disconnecting and reconnecting for very brief intervals when I'm playing video games, but strangely not when I'm just browsing the web.Looking through event viewer, I've found that there are several commonly recurring things that pop up when the disconnects happen, ranging from large amounts of Security Event ID 5379 appearing all at once, to the following error, with Event ID 1001:Fault bucket , type 0Event Name: LiveKernelEventResponse: Not av

:)

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

The mouse stays connected but the keyboard keeps disconnecting in Windows 10.

Original Title[Microsoft Desgner Keyboard and Mouse]

Hi

HP Envy laptop

Windows 10

The mouse stays connected but the keyboard keeps disconnecting. Do you think it is faulty or does anyone have any suggestions.

Thanks for your help...