Windows 10: Keyboard and Mouse Malfunction

I own a Dell 5500 Series laptop and I have Windows 10 operating system. Recently I bought a Dell wireless keyboard and mouse and after a month of using it I started to face keyboard and mouse Malfunctioning issue.

These are few things that I have been facing for some time now:-


1. The scroller of mouse starts increasing and decreasing the icon size of folders in desktop and folders instead of scrolling up and down.
2. The keyboard alphabet keys stops working on wireless and laptop keyboard. Few keys still work like backlight and screen light keys, spacebar and backspace but left control and shift doesn't work too.
3. When I click on any folder and try to open other folder it starts to open in new window instead of opening in the same window.
4. Same happens in the browser, mouse scoller increases the size of page instead of scrolling down the page. And left key open each link into new tab instead of opening in the same page.

I have tried many solutions, restarted it many times, tried to uninstall and update the driver of both the keyboards, tried "ease of access" but couldn't get it right.

If anyone have any solution please let me know or have faced this issue.

:)

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Keyboard Malfunction

Hello,

To assist you with your concern in your keyboard, we suggest that you follow the troubleshooting steps provided on the link below:

Mouse, touchpad, and keyboard problems in Windows

Let us know how it goes.

Regards.