Windows 10: Keyboard and mouse not responding in Windows 10 after update

Hello everyone,

Last week I was doing an update for my laptop. The next day I put my laptop on and the keyboard and mouse weren't working. I am stuck on the lock screen (the screen before you can login). The time on the screen was moving so the screen isn't frozen.

In the BIOS they are both working. Same goes for the troubleshoot menu.

Of course I Googled for a solution, but I can't find anything that works for me.

Laptop; Asus n551jx-cn199h

Note: I'm new here. So if anything is wrong or missing, let me know.

Note: I can't login!

:)

 

Windows10 update now PC won't start and cycles between startup Window and "Restoring Previous Version"

Hi, yesterday windows 10 intalled its update automatically, after few minutes i believe it was succesful, but keyboard and mouse are not responding at all, the light on num lock is not responding as well, i was stuck on the screen of windows 10 just before
the login, i was forced to hard reset the computer, now its not showing any display, and the computer will shut down after 5 seconds from restarting and then will restart again, still not showing any display, mouse lights and keyboard lights are gone too...
what happened to this new update..? Tnx.

 

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