Windows 10: Keyboard and mouse not working.

Discus and support Keyboard and mouse not working. in Windows 10 Ask Insider to solve the problem; Sorry for the long post TLDR: I have 2 keyboards and 2 mice and all of them only work in bios no matter what port they are plugged into. I had an... Discussion in 'Windows 10 Ask Insider' started by /u/ZeRealNixon, May 29, 2020.

  1. Keyboard and mouse not working.


    Sorry for the long post TLDR: I have 2 keyboards and 2 mice and all of them only work in bios no matter what port they are plugged into.

    I had an issue where I had powered down my pc and unplugged everything from it. Once I plugged everything back in my keyboard no longer worked, but my mouse did.

    I tried uninstalling all the drivers that showed up under device manager for keyboard, and rebooted to no avail. I looked all over threads across the internet and found no solutions that fixed my issue.

    I finally got to the point where I said screw it a clean install of windows should fix it. I am now stuck at the screen where you select your region, language, keyboard layout, and time zone. My keyboard AND mouse no longer work.

    They both work in the BIOS, and I tried turning usb 3.0 off and using the 2.0 ports to boot into windows to get the drivers installed, but once I exit the BIOS all functionality of the two keyboards and mice I have cease.

    My PC is basically a brick right now as I cannot progress in the windows installation.

    submitted by /u/ZeRealNixon
    [link] [comments]

    :)
     
    /u/ZeRealNixon, May 29, 2020
    #1

  2. keyboard and mouse not working

    Hi Chrystal,

    For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
    • Are you using a wired or wireless keyboard and mouse?
    • Have you tried using a different keyboard and mouse? If yes, how was it?
    • Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
    article.

    We look forward to your response.
     
    Michael Gall, May 29, 2020
    #2
  3. John Fer Win User
    Unresponsive Mouse and Keyboard in Windows 10

    Hi,

    One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

    • Pres Windows+X key on your keyboard.
    • Select Device Manager.
    • Locate the mouse and keyboard drivers, right click, then click on Update.

    If you need further assistance, don't hesitate to reach out.
     
    John Fer, May 29, 2020
    #3
  4. Xylee Del Win User

    Keyboard and mouse not working.

    Keyboard and Mouse not working

    Hi,

    This issue may have occurred due to compatibility issues. For us to correct this, we'd like to know more. Kindly answer the following questions:

    • Have you tried using your current keyboard and mouse on another machine?
    • What is the make and model of your keyboard and mouse?
    • What troubleshooting steps have you done so far?

    We'll be waiting for your response.
     
    Xylee Del, May 29, 2020
    #4
Thema:

Keyboard and mouse not working.

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