Windows 10: Keyboard and mouse suddenly stop working after putting it in safe mode and boot loop

Got into a bootloop, put in safe mode, won’t let me enter pin. The keyboard and mouse work in bios, but it won’t let me put in pin still, any ideas?

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keyboard and mouse not working in safe mode

Hi, my laptop is Asus A550L, my brother just update the windows to windows 10 creator, and after that the keyboard and mouse stop working, only working in bios mode, after reading some internet tips i manage to also boot into Advanced Startup Options. than
after that i tried to boot to safe mode in case i can delete or reinstall the drivers, which fails.

This is when the problem got worse, windows refuse to boot to safe mode, which then, i use command prompt to force it to boot safe mode. after reaching the safe mode, my mouse and keyboard stop working again, and i cant open the bios or the Advanced Startup
Options (which can be accessed by f2/f8) again. Mistakes were made

So my question is, how to at least make the windows bootable back to bios or Advanced Startup Options and also to fix the not working keyboard and mouse after the first problem is solved

note that:

- I CANNOT USE my keyboard and mouse external nor internal

- This is a laptop that doesnt have ps2 port

- I`ve tried many mouse and keyboard and it doesnt work

p/s: sorry for my bad english

 

Mouse and keyboard won't work in safe mode

Hi,

Safe mode starts your Windows using minimal set of drivers to help troubleshoot issues on your computer. Rebooting your computer should change it back to normal boot. However, if you entered safe mode through msconfig, then you will need a keyboard to exit
safe mode. If your keyboard is not working, then we suggest using an external keyboard and mouse to enable exiting the safe mode.

Get back to us with the update so we can provide further assistance.

 

Keyboard and Mouse works only in Safe Mode

I've upgraded to Windows 10. All was well for my Asus Desktop but suddenly both wireless keyboard and mouse stopped responding. My system is still 'alive' as I can see the internet getting connected. Tried other USB mouse but not working. Tried updating
driver, uninstalling but to no avail. Both drivers show as HID Keyboard Device & HID-Compliant Mouse. I can now work only in Safe Mode with Networking but I need my apps. Anyone out there who can help? Thanks!