Windows 10: Keyboard and Mouse won't respond

Discus and support Keyboard and Mouse won't respond in Windows 10 Drivers and Hardware to solve the problem; after an update I got a Keyboard error message up on boot up and once it gets to the logon screen neither my keyboard or mouse will work. They are... Discussion in 'Windows 10 Drivers and Hardware' started by jbchil, Feb 9, 2020.

  1. jbchil Win User

    Keyboard and Mouse won't respond


    after an update I got a Keyboard error message up on boot up and once it gets to the logon screen neither my keyboard or mouse will work. They are wired. I have tired other keyboard and mice and they do not respond either. I was able to get my computer to boot up into Troubleshooting mode, but I can't actually select troubleshooting or anything because neither device will work. Help please?

    :)
     
    jbchil, Feb 9, 2020
    #1

  2. usb mouse not responding

    Hi Lance,

    It can be a faulty driver that is causing your mouse and headphone not to work. However, we need to gather more information for us to provide the best solution to your computer. Kindly answer the following questions:

    • Have you made any changes prior to the issue?
    • Is your mouse and headphones working on another computer?

    We suggest that you visit the links below for troubleshooting steps for your mouse and headphones.


    Looking forward to your reply.
     
    Robelene Win, Feb 9, 2020
    #2
  3. John Fer Win User
    Unresponsive Mouse and Keyboard in Windows 10

    Hi,

    One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

    • Pres Windows+X key on your keyboard.
    • Select Device Manager.
    • Locate the mouse and keyboard drivers, right click, then click on Update.

    If you need further assistance, don't hesitate to reach out.
     
    John Fer, Feb 9, 2020
    #3
  4. Keyboard and Mouse won't respond

    keyboard and mouse not working

    Hi Chrystal,

    For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
    • Are you using a wired or wireless keyboard and mouse?
    • Have you tried using a different keyboard and mouse? If yes, how was it?
    • Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
    article.

    We look forward to your response.
     
    Michael Gall, Feb 9, 2020
    #4
Thema:

Keyboard and Mouse won't respond

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