Windows 10: Keyboard and mouse

Discus and support Keyboard and mouse in Windows 10 Drivers and Hardware to solve the problem; I bought a PC about a month ago, went to turn it on and it is not recognising the keyboard and mouse, lights are on each device but won’t interact with... Discussion in 'Windows 10 Drivers and Hardware' started by DanielBrydon, Aug 28, 2021.

  1. DANIELBRYDON
    DanielBrydon Win User

    Keyboard and mouse


    I bought a PC about a month ago, went to turn it on and it is not recognising the keyboard and mouse, lights are on each device but won’t interact with the pc so I am unable to press anything, I have tried the devices in another pc and they work fine, I am unable to go in safe mode as can’t click anything. I am at a loss what do I do?

    :)
     
    DanielBrydon, Aug 28, 2021
    #1
  2. JOHN FER
    John Fer Win User

    Unresponsive Mouse and Keyboard in Windows 10

    Hi,

    One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

    • Pres Windows+X key on your keyboard.
    • Select Device Manager.
    • Locate the mouse and keyboard drivers, right click, then click on Update.

    If you need further assistance, don't hesitate to reach out.
     
    John Fer, Aug 28, 2021
    #2
  3. MICHAEL GALL
    Michael Gall Win User
    keyboard and mouse not working

    Hi Chrystal,

    For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
    • Are you using a wired or wireless keyboard and mouse?
    • Have you tried using a different keyboard and mouse? If yes, how was it?
    • Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
    article.

    We look forward to your response.
     
    Michael Gall, Aug 28, 2021
    #3
  4. EESHWAR KUMAR
    Eeshwar Kumar Win User

    Keyboard and mouse

    keyboard and mouse pad problems

    Hi James,

    Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

    I suggest you to update the drivers for keyboard and mouse by following the steps below.

    • Right click on Start icon and select Device Manager.
    • Expand Keyboard (for keyboard) and Mice and other pointing devices (for mouse).
    • Right click on the driver and select Update Driver Software.

    Hope the information is helpful. Feel free to
    write to us for any other assistance with Windows, we’ll be glad to assist you.
     
    Eeshwar Kumar, Aug 28, 2021
    #4
Thema:

Keyboard and mouse

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