Windows 10: Keyboard and On-Screen Keyboard not working properly

I havent updated my laptop my since decemeber because I was not able to use due to my original charger not working anymore. So I ordered a new charger, it was not the same with may first one but it was compatible. So last week, I was able to use my laptop but after days I think my laptop updated its windows. Then, after I was having issues with my keyboard in which it does not work properly anymore. The only keys that work was the tab, shift, capslock, ctrl, windows, and alt. I tried using the on screen keyboard. It worked the first time but then I dont know after sometime it was having the same problem with my physical keyboard. At first I though it was a hardware issue, but then i ran a keyboard test and all my keys were fine. They were just not functioning well. I tried troubleshooter, uninstalling keyboard driver, turning off filter keys and sticky keys, trying updating my windows, resetting my laptop. None of it work. The problem still goes back.


This unusual problem with my keyboard is also very random. Sometimes it works well both physical and on screen but then there are times that it will go back and not work properly anymore.


One instances I can give is when I search "facebook" in google, the only thing that appears is the letter "f" and the keyboard will not work properly after. I try to use on screen, but still has the same problems with the physical keyboard. I am really confuse what the problem but I believe it a software problem. Also during the time when my keyboard does not work properly, some keys do function however when u press them they function differently. For example when I press shift, a small box appears on the right side of my screen showing me options for the language of keyboard ex. English US and English Philippines. When I press, like a letter I guess it was "m" when using chrome, it shows the chrome setting. Also, when this problem happens, I cannot use my 2 fingers to scroll with my trackpad.


I am really confuse what to do. I cant even identify what really is the problem. My thought was that it was because of an update. Pls help me on what to do about this. I am using HP spectre x360.

:)

 

HP 15-r029wm Notebook PC windows 10 keyboard not working properly

Hi,

I realize that the keyboard is not working properly. I will try to help you with this issue.

• 
  Did you make any changes to the PC prior to this issue?
  

Suggest you to plug in an external keyboard to check if that helps.

Follow these steps to launch the On-screen keyboard:

• 
  Press Windows key + R to get the run window.
  
• 
  Type “osk” and hit enter to launch the On-screen keyboard and check if this helps.
  

Keep us informed to help you further.

Thank you.

 

Keyboard not working properly.

Hi Sherry,

I realize that the keyboard is not working properly. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the PC after which you are facing this issue?
  
• 
  Does the issue occur when you plug in an external keyboard?
  

Close all open windows and restart the computer once to check if that helps. Some problems can be fixed by signing out of your account, restarting the PC and then signing back in. Press Ctrl+Alt+Delete and select Sign out. Once you’ve signed
out, restart the PC and sign back in to your account to check if that helps.

You may plug in an external keyboard or a different keyboard to check if the issue persists.

Further you may also open the on-screen keyboard to check if that helps.

Follow these steps to launch the On-screen keyboard:

• 
  Press Windows key + R to get the run window.
  
• 
  Type “osk” and hit enter to launch the On-screen keyboard and check if this helps.
  

Keep us informed to help you further.

 

My keyboard is nOT working properly, how to solve this problem??

Hi Debjyoti,

I am sorry to know that you are facing issues with your Keyboard.

• Did you make any changes prior to the issue?
• Have you updated keyboard drivers on your PC?

Please be informed, you may this issue due to the change in hardware components or due to the non-updated keyboard drivers on your PC.

I suggest you to try the methods provided below and check the behavior.

Method 1: Using On-screen keyboard and updating the keyboard drivers

Step 1: If you are unable to login into your user account, I suggest you to use on-screen keyboard by following the steps below and check if you are able to login.

The On-screen keyboard is located in the Ease of access center located at the bottom left corner of the lock screen. It acts as a temporary keyboard in-case your keyboard does not work.

• 
  Click on the Ease of access icon located on the bottom right corner of the screen.
  
• 
  Select on-screen keyboard option and type the password.
  
• 
  After typing, click on the icon located next to the password entry box and check if you have typed the correct password.
  
• 
  Press Enter and check if you are able to login into the user profile.
  

Step 2: After logging in, update the
keyboard drivers manually from Device manager and check if the issue is resolved.

• 
  Press Windows logo + X keys on the keyboard and select
  Device Manager.
  
• 
  Expand Keyboards, right click on the keyboard driver and select
  Update option.
  
• 
  Follow the on-screen instructions.
  
• 
  After updating, close the window and check if the changes are effective.
  

Method 2: If the issue persists, I suggest you to the
Hardware and Devices troubleshooter by following the steps below and check if the issue is resolved.

• 
  Press Windows logo key on the keyboard, type
  troubleshooter and select the top most search result.
  
• 
  Click on View all from left side panel of the screen.
  
• 
  Select Hardware and Devices, click on
  Advanced option and check Apply repairs automatically
  option.
  
• 
  Follow the on screen instructions.
  
• 
  Close the window after troubleshooting is completed and check if the changes are effective.
  

Please keep us updated with the status of your keyboard, to assist you further.

Regards,