Windows 10: Keyboard and touchpad stopped working a few days after windows 10 update!

I am having a weird problem with my laptop. It's keyboard and touchpad stooped working a few days after windows 10 upgrade.

I have tried so many thing to resolve the issue! I restarted several times.


I tried log in in safe mode. didn't work.

I updated the drivers.

uninstall and install drivers again.


I used the options in Recovery in setting, I first went back to previous version of windows 10, the touchpad start working but not the keyboard!

Finally, I just thought the last solution which was Reset this PC in the Recovery.

I did that (remove all my files option) and still neither keyboard nor touchpad is working!


I am really frustrated and clueless of what to do?


Please please help me get out of this

.

Thanks

:)

 

Keyboard/touchpad stop working randomly


This has happened a lot since my upgrade to Windows 10, and it's really starting to get on my nerves. Seemingly randomly, my keyboard will stop responding to what I type, and my touchpad completely stops as well (no, I did not accidentally click to disable it). These problems will never resolve themselves on their own, but as soon as I reset the computer everything works again - to me, that sounded like a driver crash, but nope! I checked the driver menu and it told me everything was running just fine. What's even more strange is that I have the backlight keyboard enabled so that when I type, it lights up. And strangely, the keys still light up when I press them, so I know it's registering my typing SOME how.

You would also think that this would be a software problem since it fixes immediately upon reset, but I've noticed that this issue seems to crop up a lot right after I have moved my computer... I'm lost and I've scoured the internet for clues, but no one else seems to have this problem. Please help!

In order to possibly do testing on what is causing this (via suggestions hopefully, I've tried everything I can think of) I am purposely not resetting my computer (thankfully this is a touch screen, but this on-screen keyboard typing is obnoxious). Currently, both keyboard and touchpad don't work, but a usb mouse I use does (the computer is also set so that using the usb mouse does not disable the touchpad).

 

Touchpad stopped working

Hi Elizabeth,

We would like to ask some questions for clarification to know the best possible resolution to offer.

• Did you make any changes before the issue started?
• What are the troubleshooting steps you have done on your end?
• Have you tried running the Windows Update Troubleshooter? If no, kindly check this
  
  link to download the Windows Update Troubleshooter.

We also suggest that you check the article below as a guide on how to fix touchpad problems in Windows 10.

Fix touchpad problems in Windows 10.

We look forward to your reply.

 

Keyboard stops responding since last Windows update

Hi,

The latest update may have caused an altered setting in your keyboard configuration.
Let us run the troubleshooter for Windows 10 keyboard to determine the cause of the issue and fix it.

Kindly follow the steps below:

• Select
  Start
  (Windows logo on the lower left corner of your screen).
• Click
  Settings.
• Click
  on Update & security
• Choose
  Troubleshoot.
• Under the
  Troubleshoot page, click on
  Keyboard, Find and fix problems with your computer's keyboard.
• Then click on
  Run the troubleshooter.
• Kindly check your basic keyboard functions (without the game on) and see if the issue was fixed.

If the issue persists you may also follow the steps under Mouse, touchpad, and keyboard problems in Windows.

If the above steps will not work, kindly get back to us with
current version and build number of your Windows 10 Computer.

To know these details, follow the steps below:

• Select the
  Start
  button.
  

• Type
  About your PC.

• Press
  Enter
  to find out the version and build number of your Windows 10 PC.

Let us know what happens after doing the above-mentioned troubleshooting steps.