Windows 10: Keyboard Error. Please Help

Hi Guys,
I am having trouble with the keyboard. When I try to Shift + 2 (At sign), it comes out as a double quote, like this: ". When I try to do Shift + 3 (Hashtag), it comes out as a pound sign: £. Also, when I try to do a double quote, or a single quote, it changes the language.
I used to have this problem on my old Mac, but is solved by restarting, but on my new HP, restarting does not seem to work.

Thank you in advance.

Helpful Info:
I have 2 languages, Thai and English (UK).

:)

 

Windows 10 failed attempts to use "Backup and Restore (Windows 7)" function

Repeated backup failures. Running Windows 10, and when the “Backup and Restore (Windows 7) program is run front the Control Panel, I get the messages:



“Check your backup. The last backup did not complete successfully”.



“Windows Backup failed to get an exclusive lock on the EFI system partition (ESP). This may happen if another application is using files on the ESP.”



“Please retry the operation.”



Each time I retry, I get the same result and messages.

Windows 10 came installed on my Dell Inspiron 15 (500 Series) laptop. I have successfully used the same Backup and Restore (Windows 7) program to “Create a system image”, as well as to “Create a system repair disc”.

Please provide me with some insight and suggested actions.

 

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Should I uninstall the 2013 Microsoft Office Suite?

 

Check your Language and Region preferences in Control Panel?