Windows 10: Keyboard Freezes When Watching Videos

I started to use a mechanical keyboard but I encountered a problem, whenever I play a video regardless of browser the keyboard freezes, so any key that is held down will be held and no other key is registered. When there no input before the start of the video, no key presses can be registered.


I tired looking into power-saving settings but that doesn't seem to be the problem.

Any help would be appreciated, Thanks!

:)

 

Can't watch videos on Win 10

Hi,

Please assist me with the following information related to this issue:

• Which web browser are you using to watch online videos?
• Do you receive any error message?
• What is the make and model of the computer?

If you are using Internet Explorer to watch online videos, I suggest you to
follow the steps mentioned in the following link and check:Why won't videos play in Internet Explorer?

Note: The above mentioned article contains steps to reset IE. Resetting Internet Explorer's settings is not reversible. After a reset, all previous settings in IE are lost and cannot
be recovered.

Please reply us with the required information along with the status of the issue to assist you further.

 

Video on Facebook Watch

I have noticed the problem is not just on Facebook watch, its with other videos on Facebook also.

I did the trouble shooter as you instructed, and Facebook is not listed as a "windows store" app. Not sure what the next step would be.

Paula Nees

 

Watching Videos through the Browser in Windows 10

Hi Floyd,

Welcome to Microsoft Community.



As you have issues watching videos in different browsers, this maybe an issues with the graphics driver not loaded properly.

• What is the Make and Model of the computer?
• What is the exact error displayed on Browser?

Provide us the Event viewer logs by trying these steps:

1. Press Win + X key on the keyboard and choose
Event Viewer.

2. Check theApplication logs and provide us the events that occur when you try to play a Video on the Browser.

Thank you.