Windows 10: Keyboard Inop after update

Have an HP laptop, was working fine UNTIL...pop up said I needed to update windows 10. Took over an hour to update. When it rebooted the last time and came up to the sign on screen the ALPHA portion of the keyboard is inoperative. Numeric portion works but not the alpha. I used the mouse and tried the ON SCREEN keyboard. When I click on a letter speaker clicks indicating I have selected the letter but nothing appears in the sign on block, it is as if the keyboard is not working at all. Numbers 1-10 work and show up in the Sign on space. I have rebooted, removed the battery let it set without

:)

 

Windows 10 mouse and keyboard inop

Hi,

To better assist you, please answer the following questions:

• Have you checked if there are available updates for Windows? If yes, we suggest that you install the updates as well.
• Can you confirm if the issue also persists in Safe mode?

For the meantime, try the troubleshooting steps provided on this
article which we found helpful in resolving the issue.

We're looking forward to your reply.

 

Keyboard and Touchpad Inop during Windows 10 install

I recently had a similar case with a Medion Windows 10 tablet with detachable keyboard. I wanted to reinstall Windows 10 using original install media to get rid of all bloatware. First try revealed that touchpad and keyboard were not working.
This is how I resolved it, following this work flow you should be able to install Windows on your device.

I went to manufacturer's website on another machine, downloading a complete hardware driver package for my specific tablet. If manufacturer of your device does not offer a package containing all drivers, download at least chipset (motherboard), USB and network drivers and copy them to Windows install USB flash drive.

Next step is to connect two USB devices to tablet: the install media now containing drivers, and an external mouse. In my case the device only has one micro USB port, meaning I had to first connect a micro USB to USB adapter, then a USB one to two splitter and finally my flash drive and mouse to this splitter.

OK, now booting from install flash drive the external mouse works and I am able to go through the installation.

When installation is done and Windows Welcome (OOBE) starts, Windows is already fully functional. Touchpad and keyboard still not working. I click Ease of Access icon bottom left to open on-screen keyboard:





To show function (F) keys I select FN key bottom left (#1 in screenshot), thereafter SHIFT key (#2), and finally F10 key (#3) to open Command Prompt:





Command Prompt opens, I can now start File Explorer simply by typing explorer and pressing Enter:





File Explorer opens:





Now I can just browse to my install media where I have necessary drivers stored, find chipset driver and install it. When done the installer asks me to reboot which I accept, after the reboot OOBE starts from beginning again and I can install USB and network drivers following the above procedure.

My tablet's touchpad and keyboard now working I can finalize setup creating user account and proceeding to desktop.

 

Keyboard problem in Windows 10

Hi David,

Thank you for posting your query in Microsoft Community.

I suggest you to check if the issue persists when you connect another keyboard to your system.

If the issue is with the keyboard, then suggest you to update the keyboard drivers by following the steps below.

• 
  Press Windows key + X and select
  Device Manager from the list.
  
• 
  Expand ‘Keyboard’ from the list.
  
• 
  Right click on the driver and select ‘update driver software’ and follow the prompts.
  

Hope the information is helpful.