Windows 10: Keyboard isnt typing correct buttons at start up screen

When i power on my laptop the start up screen comes on which is sideways I know how to fix that if i could only get past the start ts asking for a challenge phrase because its telling me Ive entered the incorrect pin to many times which I only did once. The issue is when I try to type the A1B2C3 in the box where its asking for the challemge phrase it doesnt type what corresponde to the button im pushing a nd when i hit backspace to try and clear out the incorrect letter it does nothing. Ive tried restarting it and ive powered it off and i even have hooked up another keyboard via the usb port

:)

 

On-screen keyboard

Hi Chris, my name is Max and I'm an independent advisor.

I suggest that you run the automatic troubleshooter to diagnose and fix issues that you can encounter with your On-Screen Keyboard. Do the following steps, please:

Start menu -choose Settings (the gear icon)

Select Update & Security, and then select Troubleshoot.

Find Keyboard on the list.

Click on it, and click the ‘Run the troubleshooter’ button.

 

How do I change the default keyboard from handwriting to typing on Windows 10

Hi Paul,

We appreciate you for being part of Windows 10.

Before proceeding, we need to know more information to help you better.

• What is the make and model of your computer?
• Have you enabled the tablet mode settings on Windows 10?

Kindly follow the below steps and check if it helps.

Step 1: Turn off on screen keyboard

• Open Start menu, type Settings in search bar and click on Settings.
• Click on Ease of access and select keyboard.
• Turn off the on screen keyboard.

Step 2: Turn off tablet mode

I suggest you to turn off tablet mode, as it may also be the cause for the issue.

• Open Start menu, type tablet mode settings in search bar and click on it.
• Turn off the tablet mode option and check if it helps.

Reference: I suggest you to refer the below link and check if it helps.

Change your language or keyboard

Change your keyboard layout - Microsoft Support

The steps applies for Windows 10 also.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

i shutdown my laptop now my keyboard isnt working

Hi David,

To get better clarity on the issue, kindly answer the questions below:

• Have you made any changes on your computer prior to this issue?
• Did it happen after installing an update?
• Are all the keys not working on the keyboard or only to selected ones?

To help resolve your concern, kindly enable the
On-Screen keyboard and follow the troubleshooting steps provided below:

• On the Start menu, type Troubleshooting and then click the first result.
• Select Hardware and Sound.
• Click Hardware and Devices and then run the troubleshooter.

If the issue persists, we suggest you to download the latest driver for your keyboard from the manufacturer's website.

Let us know how it goes.