Windows 10: Keyboard issue upon loging in every time......not hardware related....Im getting tired of...

I have been dealing with this issue for months now...


I have been having the keyboard just go haywire and the keys would just move on their own on the screen...


the typing is not responsive and the logging in every time I get on my laptop everyday for the last 4 months have the same issue....


keys not respond.....


have to click ease of access and then back to get keys to function...cannot get support or anyone to listen to me .....


I have already contacted asus forums and microsoft forums before and got no support in fixing the software...




here are my forum post in the past with links:

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/problems-with-windows-10/fc3d992c-0bdd-4901-9cc8-208d47403d39?messageId=68e51d95-5328-4074-9568-e78a671582db&auth=1


https://rog.asus.com/forum/showthread.php?115660-GL702ZC-issue-with-software-maybe-related-to-Windows-10&p=795900#post795900

:)

 

Issues with the On screen keyboard and mouse pointer.

Hi Robert,

The issues with the mouse may arise due to driver conflicts and the issue related to the On Screen keyboard may be when the settings for the OSK are turned on.

For the On screen keyboard issue, I suggest you to follow the below steps.

• 
  Type Ease of Access on the search bar.
  
• 
  Choose Ease of Access and click on
  Use the Computer without a mouse or keyboard option.
  
• 
  Check if the Type using a pointing device is turned on.
  
• 
  You may uncheck that option if it is turned on.
  

Also try the below steps:

• 
  Press Windows key + R and type
  Services.msc.
  
• 
  Scroll down to find the "Touch Keyboard and Handwriting Panel Service".
  
• 
  Disable the option by right clicking on it.
  

For the Mouse issue:

I suggest you to run the Hardware and Devices troubleshooter.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Hardware
and Devices.

5. Follow the on-screen instructions to run the troubleshooter.

6. Check if issue persists.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

keyboard issue

Hello Pavneet,

Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.

As per the description, I understand that you are experiencing issue with keyboard not working after upgrading to Windows 10 on the system.

I certainly understand your concern and will try my best to help you.

There is a possibility that this issue might have occurred due to corrupt keyboard drivers in the computer.

I would suggest you to try the following methods and check if it helps.

Method 1:




Run inbuilt Hardware & Device troubleshooter


First, let’s try running inbuilt Hardware and Devices troubleshooter to get the problem automatically detected and fixed. It checks for common issues and makes sure that any new device or hardware attached to your computer
was installed correctly.

• 
  Press Windows + W keys on your keyboard to get the search option.
  
• 
  Type Troubleshooting and click
  Troubleshooting.
  
• 
  Now click on view all option.
  
• 
  Click on Hardware and Device and follow the prompts to run the troubleshooter.
  

If the issue persists, follow method 2.

Method 2:

I would suggest you to uninstall and reinstall the driver software for keyboard and check if it helps.

Note: If you are using a laptop, you have to first download the keyboard drivers from computer manufacturer before uninstalling them.

To do so, please refer to the steps given below and check if it helps.

• 
  Type devmgmt.msc in start search box and hit
  Enter.
  
• 
  In Device Manager, expand the mouse & keyboard listed in the device list.
  
• 
  Right click on the driver.
  
• 
  Click Uninstall.
  
• 
  Reboot the computer. The drivers will get installed automatically.
  

If the issue persists, follow method 3

Method 3:

I would also suggest you to try and connect an external keyboard and check if it helps. Also, check the
behavior in on-screen keyboard. Please refer to the steps in the following Microsoft Help article given below.

Use the On-Screen Keyboard (OSK) to type

http://windows.microsoft.com/en-IN/windows-8/type-with-the-on-screen-keyboard

All the above steps holds good for Windows 10 as well.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

Keyboard shortcut Alt key not working

Hi,



Before we proceed, I need more information to help you better.

• 
  Since when are you facing this issue?
  
• 
  Did you make any software or hardware changes on your computer prior to this issue?
  
  
  

I suggest you to follow the steps below and check if it helps.

Step 1: You may check if the ALT key is functioning correctly in on-screen keyboard. It will help us to verify if there is any issue with the keyboard.

Follow the steps below to open On-screen Keyboard.

• 
  Windows + Q, type OSK (on-screen keyboard)
  
• 
  And check if it works
  

Step 2: Run Hardware and device Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Keep us posted on this issue so that we can assist you better.