Windows 10: Keyboard, mouse and ease of use options not working on login screen

In my last two attempts to log in to the my computer I experienced that my keyboard, mouse and ease of use options stopped working. But the thing is that:-

1. Keyboard and mouse are actually working but not when I'm trying to enter my password.
2. Clicking on ease of use options don't work at all.
3. Whereas keyboard and mouse works completely fine in BIOS.
4. And all wires are perfectly plugged in.

I have experienced this problem twice in a row and that's how I was able to login to my computer.

1. I left my login screen and it got back to the image screen. I press enter button and I was able to type password.
2. Next time, I had to press forgot password button. It kept doing something for a while and then it showed message that I need Internet to proceed. I clicked OK. I was back at login screen and able to type password.

I think that it's software issue. I keep my Windows updated and there is no update at all. My current Windows built is:

Windows 10 Pro

Version: 1803

OS Build: 17134.407

There is no update. I just checked it.

:)

 

Issues with the On screen keyboard and mouse pointer.

Hi Robert,

The issues with the mouse may arise due to driver conflicts and the issue related to the On Screen keyboard may be when the settings for the OSK are turned on.

For the On screen keyboard issue, I suggest you to follow the below steps.

• 
  Type Ease of Access on the search bar.
  
• 
  Choose Ease of Access and click on
  Use the Computer without a mouse or keyboard option.
  
• 
  Check if the Type using a pointing device is turned on.
  
• 
  You may uncheck that option if it is turned on.
  

Also try the below steps:

• 
  Press Windows key + R and type
  Services.msc.
  
• 
  Scroll down to find the "Touch Keyboard and Handwriting Panel Service".
  
• 
  Disable the option by right clicking on it.
  

For the Mouse issue:

I suggest you to run the Hardware and Devices troubleshooter.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Hardware
and Devices.

5. Follow the on-screen instructions to run the troubleshooter.

6. Check if issue persists.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Touch keyboard pops up at login

Hi Mon,

The on-screen keyboard pops up on the login screen if the Use On-Screen Keyboard
option is enabled. For us to disable this option, please follow these steps:

• Click on Start.
• Type Ease of Access Center, and then press Enter.
• Click on the Use the computer without a mouse or keyboard link.
• Under Type using a pointing device option, uncheck the
  Use On-Screen Keyboard box.

Let us know if the steps above helped you to resolve your concern.

 

Keyboard not working on Login screen

Hi,

Thank you for your interest in Windows 10.

I suggest you to use the on-screen keyboard and try to login. Follow the steps below:

Click on the Ease of Access icon at the right bottom of the screen and select On-screen keyboard and login.

Please Find the screenshot of the Ease of Access icon at the right bottom of the screen:



Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.