Windows 10: Keyboard, mouse, screen and power button not working

I had my windows 10 dell laptop repaired 3 weeks ago and everything was working perfectly whole laptop was reset and today the keyboard stopped working, the screen froze, the mouse froze and when i tried to turn it off, the power button done nothing forcing me to have to wait for it to run out of power, i them turned it back on and it was working perfectly, 20 mins later same thing happened again but this time the mouse wasnt frozen, i looked on google and done something like "sf /scannow" to try and fix any file corruption but it said there was nothing wrong with it, someone help?

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Issues with the On screen keyboard and mouse pointer.

Hi Robert,

The issues with the mouse may arise due to driver conflicts and the issue related to the On Screen keyboard may be when the settings for the OSK are turned on.

For the On screen keyboard issue, I suggest you to follow the below steps.

• 
  Type Ease of Access on the search bar.
  
• 
  Choose Ease of Access and click on
  Use the Computer without a mouse or keyboard option.
  
• 
  Check if the Type using a pointing device is turned on.
  
• 
  You may uncheck that option if it is turned on.
  

Also try the below steps:

• 
  Press Windows key + R and type
  Services.msc.
  
• 
  Scroll down to find the "Touch Keyboard and Handwriting Panel Service".
  
• 
  Disable the option by right clicking on it.
  

For the Mouse issue:

I suggest you to run the Hardware and Devices troubleshooter.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Hardware
and Devices.

5. Follow the on-screen instructions to run the troubleshooter.

6. Check if issue persists.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Wireless mouse and keyboard are not working on Windows 10.

Hi Yengema,



Please reply, are you facing issue only operating Keyboard?



If your mouse is in working condition, use On-screen keyboard and perform the steps suggested above and check if the issue is resolved.



To activate On-screen keyboard, follow the steps below:

• 
  From the lock-screen click on Ease of access icon located at the bottom right corner next to power icon.
  
• 
  Login into the user account by entering the password.
  
• 
  Right click on the Windows logo located at the bottom left corner of the screen and select
  Control panel from the context menu.
  
• 
  Click on Ease of Access and select
  Ease of Access Center from the right side panel of the window.
  
• 
  Click on Start On-Screen keyboard and follow the steps replied on
  February 22, 2016.
  
• 
  After performing the steps restart the computer and check if the changes are effective.
  

Write to us with the status of the above issue, elaborate the same is necessary for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.