Windows 10: Keyboard not working at Windows login screen

Hi,


Since yesterday I can't login on Windows because my laptop's keyboard wont work when password is required. Judging from the on-screen keyboard it thinks that the Alt-key is pressed. In the BIOS keyboard test it's fine though. Any ideas?


Regards

Erik




:)

 

Keyboard not working on Login screen

Hi,

Thank you for your interest in Windows 10.

I suggest you to use the on-screen keyboard and try to login. Follow the steps below:

Click on the Ease of Access icon at the right bottom of the screen and select On-screen keyboard and login.

Please Find the screenshot of the Ease of Access icon at the right bottom of the screen:



Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Keyboard not working and not able to login from login screen

Hi Mateo,

We're glad that you were able to login now on the computer. Since the keyboard is still not working, we would like to know the answers to the following questions:

• Are you using a laptop or a desktop?
• If you are using a standard keyboard (wired/wireless), have you checked if there are any lights from the keyboard that indicates that it is being detected?

In the meantime, we suggest running the hardware troubleshooter as it can fix possible issues that you are having. Kindly follow the steps below to perform it:

• Open Cortana, type in Troubleshoot and click it.
• Under Find and fix other problems, click on Keyboard.
  
  
• Click Run the troubleshooter and follow the on-screen instructions.
  
• See sample picture below.
  
  
  

We'll wait for your response.

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.