Windows 10: Keyboard not working on TPM reset page

Discus and support Keyboard not working on TPM reset page in Windows 10 Installation and Upgrade to solve the problem; So I decided to clear and reset my laptop but after the reset my PC is stuck on the TPM reset page, it's asking me to accept or deny it by clicking F12... Discussion in 'Windows 10 Installation and Upgrade' started by JebaMoreaux, Apr 26, 2020.

  1. Keyboard not working on TPM reset page


    So I decided to clear and reset my laptop but after the reset my PC is stuck on the TPM reset page, it's asking me to accept or deny it by clicking F12 or ESC but none of my three keyboard seem to work. One of my keyboard is RGB and it doesn't light up when I plug it in I'm asking for anyone's help please

    :)
     
    JebaMoreaux, Apr 26, 2020
    #1

  2. constantly being asked tpm reset

    There is no TPM update listed for ASUS:

    https://support.microsoft.com/en-sg/help/409637...

    Microsoft says:

    If the manufacturer of your device is not listed in the following table, please contact the manufacturer’s customer support department for next steps.

    Clear your TPM

    Important

    Before clearing your TPM, be sure to back up your data. Do not clear the TPM on a device you do not own, such as a work or school PC, without being instructed to do so by your IT administrator.

    How to backup:

    http://answers.microsoft.com/en-us/windows/wiki...

    Follow these steps to clear your TPM:

    Go to Start > Settings > Update & Security > Windows Security > Device security .

    Under Security processor, select Security processor details.

    Select Security processor troubleshooting, and then under Clear TPM, select Clear TPM.

    Your device will need to restart before the process is complete.
     
    Andre for Directly, Apr 26, 2020
    #2
  3. Sasqui Win User
    Need help on whether to clear TPM on not

    It's clear as mud. As far as I can tell, it's specific to Windows, not necessarily activated programs like MacAfee, games, etc etc etc. MS Office, I have no idea.

    Here's a lengthy doc on it: https://docs.microsoft.com/en-us/wi...initialize-and-configure-ownership-of-the-tpm

     
    Sasqui, Apr 26, 2020
    #3
  4. Keyboard not working on TPM reset page

    TPM update

    Don't know if this is the right place for this thread but whatever, laptop informed me that " a firmware update is needed for you security processor (TPM)," now, i looked up what to do and from a microsoft support thing, the last step says to clear the tpm. it has a warning saying to back up my data, i would like to know what clearing the tpm does, and what measures i need to take to make sure nothing goes wrong.
     
    ReeeeallyThough, Apr 26, 2020
    #4
Thema:

Keyboard not working on TPM reset page

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