Windows 10: Keyboard physical & on-screen not working on Microsoft Account log-in screen

I am unable to type in the user password when trying to to log into a new user account account is an existing MS account, it's just new on this computer pop-up, but I can type the user password into the local admin password field on the login. Unfortunately, I don't have an MS account already existing on this system to test whether it's specifically a "new" account problem, or any MS account. Also, the keyboard works fine once logged in I am typing this on the admin account right now. As stated in the title, it does the same thing whether I am using the physical keyboard or the On-screen

:)

 

Keyboard (physical & on-screen) not working on log-in screen

Hello together,

my keyboard stopped working on the login screen (no crashes etc, just on day in the morning).

Sadly I cant use the on-screen keyboard, because I will get an error message stating "Could not start the on-screen keyboard".

However, the keyboard works in BIOS, with the repair disk and in other systems (Linux).

I am working with Windows 10 Pro 64bit on a desktop-pc (don't know the build; repair-disk only outputs its own build).

Here's a list of things I've already tried:

1. used another keyboard
2. used another USB port
3. unplugged all other USB devices
4. started in safe mode (cmd from repair-disk, because I cant use the shift key)
   • this worked; however, the keyboard did not work here either
5. system restore (repair-disk)
   • unfortunately i don't have a restore-point (i could swear i created one, but now it doesn't matter anyway)
6. image recovery (repair-disk)
   • i don't have an image available
7. start-up repair (repair-disk)
   
   • error message "Start-up repair couldn't repair your PC"
8. go back to previous build (repair-disk)
   • error message "We ran into a problem and won't be able to take you back to the previous build"
9. remove password (cmd from repair-disk)
   • since I have linked my PC to the microsoft-account, this is not possible
10. create user with no password (cmd from repair-disk)
    • not possible, because cmd from repair-disk is reduced/restricted
11. force on-screen keyboard service to start ("sc config TabletInputService start= auto")
    • not possible, because cmd from repair-disk is reduced/restricted
12. renamed system32\cmd.exe to system32\utilman.exe to get full access to cmd by clicking the little icon in the bottom right corner (this is possible from the repair-disk cmd)
    
    • "full" cmd has started; however, the keyboard did not work here either
13. renamed system32\osk.exe to system32\utilman.exe
    • nothing happend after clicking the little icon
14. copying system32\osk.exe from another PC to my system32 (and restoring the original utilman.exe)
    • same error message as with my osk.exe

Since I would unfortunately lose my installed programms if I reset my system with the repair-disk, I wanted to avoid this
sledgehammer approach for now.

So if anyone else has an idea/suggestion/solution, I would be very grateful.

Best regards

 

want to use manual keyboard----not on screen keyboard

Hi,

The On-Screen Keyboard is an application which provides a visual keyboard on your screen that can be used in place of a physical keyboard. To better assist you and provide you with the appropriate troubleshooting steps, kindly answer the questions below:

• Is your physical keyboard not functioning?
• Have you tried turning off the On-Screen Keyboard?

To turn off the On-Screen Keyboard, kindly follow the steps below:

• Click on Start.
• Go to Settings.
• Select Ease of Access.
• On the left panel, click on Keyboard.
• Under On-Screen Keyboard, make sure it is set to Off.

We'll be waiting for your response.

 

Keyboard and On Screen Keyboard Num8 key doesnt work

Dear Mentors;
I have an strange problem with my keyboard

In bios and log on screen in windows 10 num8 key is working perfectly but when i log in to windows after password screen physical keyboard and even on screen keyboard num 8 is not working every key working except this key ? what is this strage problem ? i tried another keyboard but had same reaction.

Thanks in advance and best regards