Windows 10: keyboard problems with new computer

Discus and support keyboard problems with new computer in Windows 10 Support to solve the problem; Hi, I just bought a new laptop today, Acer Aspire V13 but I can't complete the start up etc because I can't use the @ symbol ( shift 2) , I get the... Discussion in 'Windows 10 Support' started by budding student, Jan 29, 2016.

  1. keyboard problems with new computer


    Hi, I just bought a new laptop today, Acer Aspire V13 but I can't complete the start up etc because I can't use the @ symbol ( shift 2) , I get the symbol ". I have tried all of the function keys in fact every key on the board but nothing helps. Please can someone help me???*Sad I am using my old, but reliable laptop to sen this message.

    :)
     
    budding student, Jan 29, 2016
    #1
  2. JimWynne Win User

    the calculator on my new HP keyboard does not work. Is there something I need to do. (number lock is on)

    You say it's a new keyboard. Is it also a new computer? Have you had the problem before? How is the keyboard connected? Have you tried a different keyboard? Details, please.
     
    JimWynne, Jan 29, 2016
    #2
  3. Nokia phone download problem

    Hi all, I have just acquired a Nokia Lumia 625, and am trying to download Skype from the Microsoft shop. Two things happen -- either Microsoft does not recognise the password for my newly acquired account (although it does accept it when I access it from
    my PC), or I get an error code message, 8009030e. Very frustrating... Thanks for any help!
     
    Problems with Microsoft, Jan 29, 2016
    #3
  4. keyboard problems with new computer

    have you tried shift the one above CTRL as that one also will bring up the@ sign
     
    hTconeM9user, Jan 30, 2016
    #4
  5. Bumpkin Win User
    I've never had a problem like yours... but you can try a couple of things to at least get the @ symbol.

    If you need the @ to login, notice on the login screen three icons in the right lower corner, the center one opens the Onscreen Keyboard.

    Or if you are past the login screen, just type Onscreen Keyboard in the search box on the task bar.

    Since it is a brand new computer you should call Acer for more help.
     
    Bumpkin, Jan 30, 2016
    #5
  6. Thank you for the reply. Yes I have tried shift + 2 since that is how anyone would normally get the @ symbol, but on the Aspire, NOT! I can't find any solution on the keyboard.....................
     
    budding student, Jan 30, 2016
    #6
  7. philc43 Win User
    Looks like the region and language settings were not correctly setup for your laptop. If the onscreen keyboard isn't working you might find that the @ symbol is where the " symbol is (possibly 2 keys to the right of letter L) and it will need the shift key to activate it.

    Once you are logged in you can then correctly set up the region and language settings.
     
    philc43, Jan 30, 2016
    #7
  8. keyboard problems with new computer

    Thanks, I'll certainly try the first two options. With regard to contacting Acer, I will certainly do that, but they are only available mon-friday and patience is NOT my strong point, hence my post on this forum.
     
    budding student, Jan 30, 2016
    #8
  9. Bumpkin Win User
    Check out post #4 by philc43 . I was about to suggest checking if you are using the correct keyboard layout, but phillc43 got here first!
     
    Bumpkin, Jan 30, 2016
    #9
  10. Try this press shift and " together and see if @ comes up
    As you clicked @ and got "
     
    hTconeM9user, Jan 30, 2016
    #10
  11. BunnyJ New Member
    I totally understand the way you feel.. I'm the same when it comes to things like this. Is the store where you got the laptop open tomorrow or soon. If so take it back and see if they can help out.
     
    BunnyJ, Jan 30, 2016
    #11
  12. THIS WORKS!!!!!!!!!!!! so now I can access the @ symbol, but is there a way to reset the keyboard so that the symbols are back where they should be?????

    Thank you to everyone who has replied so far, I really appreciate your help!
     
    budding student, Jan 30, 2016
    #12
  13. keyboard problems with new computer

    Yes, see post # 5.
     
    COMPUTIAC Guest, Jan 30, 2016
    #13
  14. Thank you! It's really great to get this sort of help.
     
    budding student, Jan 30, 2016
    #14
  15. Its what most of us are here for.
    Post back with your result's and any other question's.
     
    COMPUTIAC Guest, Apr 4, 2018
    #15
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keyboard problems with new computer

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