Windows 10: Keyboard refuses to work after Windows 10 update

Discus and support Keyboard refuses to work after Windows 10 update in Windows 10 Drivers and Hardware to solve the problem; I know the keyboard works because I've tried it on different computers running Windows 10. It failed immediately after the update. I tried a system... Discussion in 'Windows 10 Drivers and Hardware' started by Draobyek, Sep 30, 2020.

  1. Draobyek Win User

    Keyboard refuses to work after Windows 10 update


    I know the keyboard works because I've tried it on different computers running Windows 10. It failed immediately after the update. I tried a system restore and it took forever, only to realize later that it restored my PC to before a minor update of a redistributable rather than the major update that broke the keyboard. I didn't feel like doing another system restore if that minor update took that long to revert. Anything else I can try before I buy a new keyboard? I'd rather just buy a new one and see if it works than start messing with system restore again and have to watch what updates to install. The keyboard is pretty old. It's an MS keyboard that might not be officially supported anymore. But again, it works on other fully updated Windows 10 computers and it's worked on this computer for years.

    Today, I tried clearing the CMOS on the motherboard. After I did that, I got a screen on boot asking me to press F2 or other keys to get into the BIOS. The keyboard worked. I was able to get into the BIOS and use the arrow keys. I exited the BIOS, got into Windows, downloaded a BIOS update (just something else to try), rebooted, got into the BIOS again using the keyboard, but it failed to find the BIOS update ROM. I believe it failed to read my USB drive because it was exFAT. So I got into Windows again, put the BIOS in another USB drive, but when I tried to get into the BIOS this time, I couldn't. No matter how many times I press the F key it won't go into the BIOS. The OS loads really fast. So I then found out there's a way to load into the BIOS through an option in the Win 10 recovery called UEIF Firmware Settings. Unfortunately, this option is missing for me. The reason is because, for some reason (built the computer myself, didn't know this was a thing to watch for), my BIOS is on legacy mode, not UEFI.

    See this picture:
    https://www.partitionwizard.com/imag...ndows-10-1.jpg

    However, if I choose the command prompt option from the menu in that picture, it will ask me for my Windows login password and the keyboard works perfectly here and on the command prompt (doesn't work on the command prompt if I open it normally from Windows of course). What is going on?

    :)
     
    Draobyek, Sep 30, 2020
    #1
  2. Kem Mon Win User

    Keyboard not working after Windows 10 Update

    Hi,

    Have you tried updating
    your mouse and keyboard driver? If not, we suggest you to do so. There is a possibility that the driver is not compatible with the new Windows 10 update. However, one
    of the workarounds that we suggest for your mouse and keyboard to work is to update the driver. If the symptom persist, you can run the Hardware and Devices Troubleshooter. To run the Troubleshooter, follow these steps:


    • On your search bar, type
      Troubleshooting.

    • Change the view to
      View all.

    • Choose
      Hardware and Devices
      and run the troubleshooter.

    Let us know how it goes.

    Regards.
     
    Kem Mon, Sep 30, 2020
    #2
  3. Nordic Win User
    Windows 10 upgrade problem, no input accepted

    I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

    After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

    I will list some, or hopefully all, of the troubleshooting steps I have tried:
    • Move keyboard and mouse to different USB ports.
    • Try different keyboard or mouse.
    • Restart computer, repeatedly.
    • Google for related issues.
    • Update Bios, because why not.
    • Create boot media and revert to windows 7.
    The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

    Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.
     
    Nordic, Sep 30, 2020
    #3
  4. Mussels Win User

    Keyboard refuses to work after Windows 10 update

    Windows 10 upgrade problem, no input accepted

    i've seen this when the stock USB drivers went kaput. Only ever seen it once - i used a PCI USB 2.0 card and connected the mouse and keyboard to that, and manually updated the USB 2/USB 3 drivers.
     
    Mussels, Sep 30, 2020
    #4
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Keyboard refuses to work after Windows 10 update

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