Windows 10: Keyboard stops working after sometime. This is after the latest update

also the mousepad has completely stopped working. have to restart my pc again and again. anyone got any idea why?

hp laptop paviliin g6.

submitted by /u/svayam--bhagavan
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:)

 

keyboard stopped working

Hi Zunair,

Thank you for posting in Microsoft community.

1. What update are you referring to?

I suggest you to pug in external keyboard and check if it works.

Let’s troubleshoot the issue by referring to these methods and check the issue status:

Method 1:

Refer to the link to run the troubleshooter:

Windows has a built-in troubleshooter to check and fix issues with Hardware and Devices. I would suggest you to run this troubleshooter to check if the issue is with your Devices.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and Devices.
  

Method 2:

Let’s try updating the driver for the mouse and keyboard and verify the results. Follow the steps:

a) Press Windows and X key together and select Device Manager.

b) Locate the Key board device icon. Right click on the driver icon.

c) Select Update driver software.

c) Select "browse my computer for a driver software".

d) Select “Let me pick from a list of device drivers on my computer”.

e) Select the driver option according your device model and installed.

f) If this does not work, follow the steps from ‘a’ to ‘c’ and select “Search automatically for the updated driver”.

g) Choose the same steps to update the driver for keyboard as well.

Check if it resolves the issue. If not, I would suggest you to download and install the latest available drivers for the keyboard from manufacturer website of the laptop. If the issue still persists, install the driver in Windows Compatibility mode and check
if that helps.

Method 3: Compatibility mode

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to

help.


Thanks.

 

Backlight of keyboard not working after Windows 10's latest update

Hi Patel,



Thank you for posting your query in Microsoft Community Forums. We are glad to help you.



I would suggest you to try the following methods and check if it helps:

Method 1: I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• 
  Press “Windows key + X”.
  
• 
  Type “Troubleshooting” without quotes in the Search box and hit enter.
  
• 
  Select “Hardware and Sound” from the Troubleshooter Window.
  
• 
  Select “Hardware and Devices” under Devices option.
  

Follow the On Screen instructions.



Method 2: Update
the latest keyboard drivers from device manager and check if that helps:

Follow these steps:

• 
  Press “Windows Key + X” from the keyboard.
  
• 
  Type “device Manager” without quotes in the search box and hit enter.
  
• 
  Right click on the keyboard drivers and select
  “Update”.
  

Restart the computer once it is uninstalled.



Hope this information helps. Do contact us for further queries. We will be happy to assist.



Thanks and regards,

Jenith

 

Keyboard stops working when I switch profiles

Hi Dan,

Thank you for posting your query in Microsoft Community.

I understand your concern regarding the issue that you are facing.

I suggest you to follow the steps below and check if it helps.

Method 1: Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your keyboard. Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter

Method 2.

Try updating the latest keyboard devices from the manufacturer's website and check if the issue persists.

Follow the steps to update the Keyboard drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand the Keyboard driver.

c. Right-click on the HID Keyboard Device and click on Update driver software.

d. Restart the computer and check.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help