Windows 10: Keyboard typing wrong letters and numbers after update fix

This is not a question but a fix.

I had 4 sessions with 4 different MS customer support staff on this issue. One fixed the problem but once rebooted it again said my PW was incorrect but I knew it wasn’t because I could get in on my other laptop OK and also on the onboard keyboard in windows 10. Some of these sessions took an hour and they had remote access to my laptop for no permanent fix. Finally, I got a lovely girl from the Philippines customer support who took just 5 minutes to fix my issue however, this may not apply to all laptops but this particular one was purchased in 2011 with windows 7 but I have kept it updated to now be running 1909. My fix was that there was a KEY on the keyboard that has fn only on it and another one with numlk and delete on it and all she told me to do was press these 2 keys together for about 3 seconds which I did and then I had to type something which was correct. Then she stayed on the line until I rebooted and for the first time in months it accepted my password so all is great again. But, you can always add an external keyboard as a last resort as I did. Now as I said, if you don’t have these 2 keys on the keyboard then I have no idea. The fn and numlk are in blue print and easy to find because of the blue so GOOD LUCK.


Liz

:)

 

Keyboard issues... typing the wrong letters

Hi, I have been having issues with the keyboard typing the wrong letters and punctuation, as I type. I have tried numerous keyboards and get the same results.

 

Keyboard is typing the wrong letters

My Logitec K350 keyboard works fine when I plug it into my laptop. When I plug it into my desktop and search on Google, try to shop on Amazon, etc. it produces the wrong letter when I press on a few of them.

s key types an i

q key types a s

e key types a m

Same letters, same results. I am typing just fine on the Microsoft help page, but can't when I am on the internet. What is going on?

 

Keyboard types letters instead of numbers when inputting card details

Hi,

In order for us to assist you regarding the keyboard issue that type letters instead of numbers when putting in card details. Kindly refer to the response of
Ken Blake - Microsoft MVP on this
link. This will provide you steps on how to use the correct software keyboard.

Let us know how it goes.