Windows 10: Keyboards locked to Sleep Mode

Hi,

Could you please help me with my keyboard? After a while, it's Shift button (left) & 6,7,8,9 buttons when hit the laptop will be enter to Sleep Mode.

I use Windows 10. Any suggestions for normalized these buttons? Thanks.

:)

 

sleep mode

Hi disgruntledWC,

There could be other settings on your computer that triggers your computer to go on sleep even though the sleep settings is set to never. To ensure that the sleep and display settings are properly set, I suggest that you look into the Advanced Power Settings.
Follow these steps:

• Open Control Panel and click Power Options.
• On your preferred plan, click Change plan settings.
• Click advanced power settings.
• Expand Sleep option, and make sure to set the following:

Sleep after : Never

Hibernate after : Never

5. Click Apply, then OK.

Please check also the screen saver option.

• Navigate to Settings > Personalization > Lock screen.
• Click Screen saver settings.
• Set your Screen saver to None.
• Click Apply, then OK.

Once done, please observe if your computer still goes to sleep mode after a few minutes of inactivity.

Looking forward to your reply.

Regards.

 

Sleep mode

Hi Adam,

For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

• Have you made any updates to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this thread and follow the answer of Andre
Da Costa to troubleshoot the issue with sleep mode missing.

You can also refer to this article that was
created by Andre Da Costa to enable sleep mode.

Looking forward to you response.

 

Waking up from sleep mode

Hi Phil,

If you are unable to get out of Sleep mode, it could mean that the BIOS installed reduces the power to which your input device is connected, i.e. mouse or keyboard. For us to properly assist you in getting out of Sleep mode, kindly respond to the questions
below:

• Can you explain further what you are experiencing? Were you able to get to the lock screen after waking from Sleep mode?
• Are you using a laptop or a desktop computer?
• When did the issue start to occur? Did it happen after installing an update, an app, or a driver?
• What troubleshooting steps have you done so far? This is for us to know and to avoid any duplication of efforts on your end.

We look forward to your response.